Manager, SFCC Quality Engineering

About the role

Robert Half is hiring a Quality Assurance Manager to join the ATI Salesforce Competency Center department. This role leads a team of Quality Engineers supporting Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud) and integrated enterprise applications. The position drives quality through a modern quality engineering approach emphasizing automation, AI-assisted testing, shift-left practices, continuous testing, and risk-based quality strategies.

Responsibilities

• Engage with business owners, ATI counterparts, and project delivery teams to understand, clarify, and document objectives and success factors for solutions supporting company strategic objectives.
• Define and execute the quality engineering strategy for Salesforce and related platforms.
• Establish quality standards, test governance, and best practices across Agile teams.
• Promote a shift-left testing culture embedding quality throughout the software development lifecycle.
• Drive continuous improvement initiatives to increase test effectiveness, efficiency, and speed of delivery.
• Champion quality as a shared responsibility across development, product, and business teams.
• Lead the development and execution of a scalable test automation strategy.
• Increase automation coverage across UI, API, integration, regression, and end-to-end test layers.
• Leverage AI-powered testing tools for test generation, maintenance, defect analysis, and test optimization.
• Drive adoption of intelligent automation practices to reduce manual effort and improve release confidence.
• Continuously evaluate emerging AI and quality engineering technologies to improve team productivity.
• Ensure proposed solutions are fully tested before delivery.
• Provide updates, guidance, and recommendations related to technology solutions and projects to staff, impacted teams, and senior management.
• Partner with technical discipline owners and experts to maintain awareness of current technical standards and direction; provide feedback based on project experiences and user needs.
• Collaborate with ATI Leadership, managers, and business owners to support solution delivery, enhancements, maintenance priorities, and trade-offs.
• Perform resource planning aligned to approved and prioritized efforts.
• Lead estimation efforts, identify resource needs, ensure skilled resources are available, and manage work to capacity.
• Ensure resources are properly trained and budgets/schedules are realistically set and attained.
• Recommend and implement changes to methods and practices.
• Handle personnel actions, including hiring, onboarding, firing, promotion, development, discipline, and compensation.
• Provide coaching, guidance, and mentoring to direct reports and next-level team members.
• Lead effective collaboration within the team and with other IT teams, development teams, and business partners to improve efficiencies and support quality deliverables.
• Monitor the collaborative process and make adjustments as needed.
• Understand and manage department and Robert Half personnel practices/policies; keep direct reports and staff updated on corporate information.
• Interact with customers and staff on technical design issues and resolutions.
• Collaborate with Production/Operations teams to address production issues.
• Enforce KPIs for measuring results and perform retrospectives on completed projects.
• Identify overlapping projects and make appropriate recommendations on course of action.

Requirements

• Bachelor's degree in an IT-related field or equivalent years of experience.
• Demonstrated leadership of peers in a fast-paced Global IT environment.
• 3+ years of experience leading a quality engineering team.
• Strong automation experience, including designing, implementing, and scaling test automation frameworks and automated quality engineering practices.
• Strong knowledge of IT tools, technologies, processes, and methodologies.
• Ability to diagnose and resolve complex problems quickly with strong debugging skills.
• Experienced in full lifecycle software development, including analysis, design, development, testing, and implementation.
• Understanding of object-oriented analysis and design techniques.
• Ability to create project, software, design, functional architecture, or related artifacts.
• Familiarity with process modeling techniques and continuous improvement methodologies.
• Understanding of Cloud, Server, Networking, and modern operating system provisioning.
• Passion for self-learning to remain current with emerging technologies.
• Knowledge of DevOps processes, CI/CD implementations, and software/infrastructure automation.
• Proficiency with standard Office suite, particularly Microsoft Excel or alternate reporting tools.
• Strong customer service orientation, business acumen, and IT infrastructure knowledge.
• Ability to work in a highly dynamic and fast-paced environment independently and apply good judgment.
• Ability to work within a team both as a leader and team member.
• Analytical skills to evaluate circumstances or data requiring understanding of current business trends.
• Excellent written and verbal communication skills.
• Ability to convey knowledge to customers, peers, and managers of diverse skill levels.
• Strong working relationships with staff, ATI Leadership, and Business Teams.
• International experience to build global partnerships is ideal.
• Strong affinity for a diverse and inclusive workplace.
• Ability to manage delivery and build effective direct reports and ad hoc teams.

Pay

The typical annual salary range for this position is $115,000.00 - $175,000.00, negotiable depending on experience and location. The position is eligible for a discretionary annual bonus.

Benefits

• Group health insurance benefits (medical, vision, dental).
• FSA and HSA healthcare accounts.
• Life and accident insurance.
• Adoption and fertility assistance.
• Paid parental leave of up to 6 weeks.
• Short/long term disability.
• Paid time off for vacation, personal needs, and sick time (Choice Time Off varies by years of service, up to 17 days per calendar year).
• Up to 11 paid holidays per calendar year.
• 401(k) savings and investment plan or deferred compensation plan with a 100% employer match on the first 3% of contributions for eligible employees.