Manager, ServiceNow Platform

About the role

The organization operates within the Information Technology sector, focusing on developing, delivering, and managing computing and information services. It addresses challenges related to efficient application and information framework management by overseeing technical configuration, design, administration, development, implementation, and support of enterprise application solutions. It collaborates closely with various IT function teams to enhance platforms and capabilities.

The Manager, ServiceNow Core Platform and AI is responsible for leading the strategy, governance, reliability, modernization, and ongoing development of the enterprise ServiceNow core platform. This role ensures the platform is secure, scalable, and maintainable while promoting modernization and automation. Additionally, the manager leads the adoption and governance of enterprise AI capabilities integrated within ServiceNow, working collaboratively with global counterparts to align leadership and delivery.

Responsibilities

• Develop and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high‑performing ServiceNow Core Platform team.
• Set clear objectives aligned with platform outcomes and enterprise priorities.
• Foster continuous learning, experimentation, and knowledge sharing.
• Create succession plans for technical and leadership roles.
• Promote cross‑training, mentoring, and communities of practice.
• Maintain an engineer‑led culture empowering specialists.
• Support Agile processes and citizen developer programs within the platform team.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, Business Technology, or related field, or equivalent experience.
• Experience managing large enterprise platforms or shared technology capabilities.
• Proven leadership of ServiceNow core platform at enterprise scale.
• Knowledge of platform administration, architecture, security, integrations, APIs, and development standards.
• Experience with AI technologies relevant to enterprise platforms.
• Ability to lead distributed teams and collaborate with offshore partners.
• Strong leadership, stakeholder management, and communication skills.
• Familiarity with ITIL and ServiceNow certifications preferred.
• Knowledge of platform governance, automation frameworks, and responsible AI principles.

Pay

Anticipated salary range: $123,400 to $176,300. Bonus eligible.

Benefits

• Medical insurance
• Dental insurance
• 401(k) retirement plan
• Paid maternity leave
• Paid paternity leave

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.