Manager, ServiceNow Platform

The Basics

The Manager, ServiceNow Platform is the strategic owner of Tanium’s enterprise ServiceNow environment. Key responsibilities include:

• Defining and executing the ServiceNow platform roadmap
• Managing, mentoring, and retaining a team of seven ServiceNow specialists
• Leading the adoption of AI across the platform, from Now Assist to agentic workflows and AI-driven automation
• Leading the CMDB and CSDM maturity efforts
• Driving automation and AI-powered improvements using Flow Designer, orchestration, and Now Assist
• Collaborating and communicating with stakeholders across the organization

What you'll do

Lead and develop the team - Manage, mentor, and retain a team of seven ServiceNow administrators, developers, architects, and business analysts

• Define team goals, career development paths, and performance expectations
• Conduct regular 1:1s and reviews
• Own Agile/Scrum delivery — sprint planning, backlog grooming, and story pointing for predictable, high-quality releases
• Foster a culture of continuous improvement, collaboration, and accountability

Own the platform - Define and execute the ServiceNow platform roadmap, govern the platform, manage integration strategy, and serve as customer zero for Tanium product integrations

• Define and execute the ServiceNow platform roadmap
• Own integration strategy across ServiceNow and enterprise systems
• Serve as customer zero for Tanium product integrations

Drive CMDB and CSDM maturity - Own the CMDB governance framework, lead CSDM adoption, and manage Discovery, Service Mapping, and Tanium SGC

• Own the CMDB governance framework
• Lead CSDM adoption
• Manage Discovery, Service Mapping, and Tanium SGC

Deliver across the module portfolio - Help drive the ongoing TPSM/CSM implementation, shape design decisions, align stakeholders, and deliver milestones

• Oversee configuration, improvement, and stakeholder satisfaction across all licensed modules
• Partner with module owners and business stakeholders to assist the BA's with capturing requirements, prioritizing the backlog, and translating business needs into platform solutions
• Drive automation and AI-powered improvements using Flow Designer, orchestration, and Now Assist

Collaborate and communicate - Serve as the escalation point for platform incidents, stakeholder concerns, and cross-functional delivery decisions

• Report on platform health, sprint velocity, and module adoption to senior leadership
• Champion AI adoption — evaluate and deploy Now Assist, agentic workflows, and Predictive Intelligence where they create real gains, and bring forward-looking recommendations to leadership

We're looking for someone with

• 6+ years of ServiceNow platform experience, including 2+ years managing or leading a team, with a track record of coaching and developing engineers
• Deep, hands-on experience across ITSM, CSM and ITOM
• Proven CMDB governance experience — you’ve built or significantly matured a CMDB, not just maintained one
• CSDM experience — you understand the framework and can apply it as a standard across module deployments
• Strong stakeholder management — comfortable translating technical constraints into business language and back
• Hands-on experience running Agile/Scrum delivery (sprint ceremonies, backlog management, iterative releases)
• ServiceNow Certified System Administrator (CSA)
• Excellent communication skills
• Thorough, organized, and meticulous work methodology

Strongly preferred

• Working knowledge of three or more additional modules: HAM, SAM, VR, SIR, IRM, SPM, TPSM, or CSM
• TPSM or CSM implementation experience — prior ownership of a CSM/TPSM deployment is a strong differentiator for our active program
• Proficiency in Flow Designer, Business Rules, UI Policies, Integration Hub, and ServiceNow scripting (JavaScript/GlideScript)
• Experience managing Discovery, Service Mapping, and MID Servers in enterprise environments
• Familiarity with Automated Test Framework (ATF), Performance Analytics, and ServiceNow reporting
• CIS certification(s) in one or more of ITSM, ITOM, Data Foundations, HAM, SAM, SIR, IRM, or SPM; ITIL v4 Foundation

Nice to have

• Hands-on experience with the Tanium platform (endpoint management, asset discovery, vulnerability data) — it accelerates your work as customer zero
• Exposure to Now Assist, agentic AI workflows, Predictive Intelligence, or generative AI within ServiceNow
• Vulnerability Response (VR) experience in a SecOps context

About Tanium

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories.

What you’ll get

The annual base salary range for this full-time position is $131,000 to $201,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

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