Manager, ServiceNow

About the role

A Manager in ServiceNow within the Advisory practice responsible for leading client implementations, managing multiple workstreams from planning to post-support, and guiding teams to deliver agile projects. Must be authorized to work in the U.S. without sponsorship. Commitment to integrity, professionalism, and fostering a respectful work environment. Travel may be required.

Responsibilities

• Manage ServiceNow implementations, including requirements gathering, development, testing, and deployment.
• Lead client workshops to present best practices and translate complex needs into technical solutions.
• Engage with decision-makers to align project deliverables with organizational strategies.
• Mentor team members and clients on ServiceNow operations, upgrades, and development.
• Coordinate on-shore and off-shore teams to meet project goals using agile methodologies.
• Support business development through proposal development and collaboration across service lines.
• Ensure engagement delivery adheres to financial and quality standards.

Qualifications

• Minimum five years of experience managing enterprise systems, with at least three years focused on ServiceNow platform management.
• Bachelor’s degree or equivalent work experience.
• Having completed at least two ServiceNow implementations and holding relevant certifications (e.g., CSA, CIS - ITSM or other modules).
• Experience leading teams in agile project delivery.

Skills

• Strong communication, leadership, and client engagement skills.

Benefits

Competitive benefits and total rewards package offered.