Manager, ServiceNow

KPMG Advisory is at the forefront of transformation, offering excellent opportunities for career advancement and expertise development. Our professionals thrive in a collaborative, team-driven culture, with access to world-class training, leading market tools, and a wealth of learning and career development opportunities. We prioritize our people, fostering personal and professional growth while providing flexibility to explore new areas of inspiration.

Responsibilities

• Manage ServiceNow client implementations, leading multiple workstreams from initial planning, requirements design, development, testing, implementation, and post-engagement support.
• Lead client workshops to present leading practices for ITSM, ITOM, or IRM while understanding complex needs and translating them into functional and technical requirements.
• Engage with decision-makers to lay out project roadmaps and ensure delivery aligns with organizational strategies and objectives.
• Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned during project execution.
• Support business development activities such as identification, proposal development, and other pursuit activities; collaborate with KPMG resources from other service lines/industries.
• Manage engagements according to KPMG’s financial and cost management policies.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment.

Qualifications

• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of direct experience managing the ServiceNow platform, focusing on ITSM, ITOM, and IRM.
• Bachelor’s degree from an accredited college/university or a minimum of five years of equivalent work experience.
• Completion of at least two full implementations of ServiceNow.
• Current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response.
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
• Willingness to travel as needed.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Disability and life insurance.
• 401(k) plans.
• Robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees are not required to use Personal Time Off: one at year-end and one around the July 4th holiday.

Pay

California Salary Range: $134,710 - $268,985. Salary is determined based on relevant factors including applicant’s skills, job responsibilities, prior relevant experience, certain degrees and certifications, and market considerations.