Manager, ServiceNow

KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise. We anticipate continued evolution and success, fostering both personal and professional development. Our professionals thrive in a collaborative, team-driven culture. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your impact, advance your skills, deepen your experiences, and have the flexibility to find new areas of inspiration, consider a career in Advisory.

Responsibilities

• Manage ServiceNow client implementations including leading multiple workstreams from initial planning, requirements design, development, testing, implementation, and post engagement support.
• Lead client workshops to present leading practices for ITSM, ITOM, or IRM while understanding their complex needs and translating them into functional and technical requirements.
• Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
• Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Support business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries.
• Manage engagements according to KPMG’s financial/cost management policies.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment.

Qualifications

• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM, and IRM.
• Bachelor’s degree from an accredited college/university or a minimum five years equivalent work experience.
• Completion of at least two full implementations of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response.
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements.
• Travel as needed.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity.

Pay

California Salary Range: $134,710 - $268,985.

Benefits

• Comprehensive medical and dental plans, vision coverage, disability and life insurance.
• 401(k) plans.
• Robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees will not be required to use Personal Time Off: one at year-end and one around the July 4th holiday.