Manager, Service Operations

Summary of Role

The Manager of Service Operations is responsible for leading Palmetto’s post-PTO service coordination function, overseeing the end-to-end workflow from intake through site visit scheduling and invoicing. This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience.

Qualifications

• BS/BA is preferred.
• Minimum 3 years of experience in residential solar installation, with a strong understanding of system components, installation practices, and common service issues.
• Minimum 2 years of experience managing teams in a service, operations, or field coordination environment.
• Demonstrated experience leading operational functions with accountability for KPIs such as timelines, cost, and customer experience.
• Strong experience working with third-party service providers or contractor networks, including performance management and operational oversight, is recommended.
• Proven ability to build and scale processes in a fast-paced, high-volume operational environment.
• Strong analytical mindset with the ability to use data to drive decision-making, identify trends, and improve performance.
• Experience working with CRM and field service management platforms (e.g., Salesforce Service Cloud, Field Service, or similar systems).
• Ability to define business requirements and partner with Product/Engineering teams to implement system and workflow improvements.
• Excellent communication skills, with the ability to manage cross-functional stakeholders and drive alignment across teams.
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.