Manager, Service Center

About the role

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Responsibilities

• Oversee daily warehouse operations, including receiving, storage, and shipping of goods.
• Develop and implement efficient warehouse processes and procedures.
• Ensure the warehouse layout optimizes space and operational efficiency.
• Monitor inventory levels and ensure accurate record-keeping.
• Coordinate with procurement and sales teams to manage stock levels and prevent shortages or excess.
• Conduct regular inventory audits and resolve discrepancies.
• Recruit, train, and manage warehouse staff.
• Schedule and supervise staff to ensure optimal performance and coverage.
• Conduct performance reviews and provide feedback and development opportunities.
• Ensure compliance with health and safety regulations and company policies.
• Conduct regular safety inspections and address potential hazards.
• Implement and enforce safety training programs for warehouse staff.
• Oversee the timely and accurate fulfillment of customer orders.
• Address and resolve any issues or discrepancies related to order processing or delivery.
• Ensure high standards of customer service are maintained.
• Oversee the maintenance and repair of warehouse equipment, such as forklifts and conveyors.
• Ensure all equipment is operated safely and in accordance with regulations.
• Prepare and analyze reports on warehouse performance, including inventory levels, order accuracy, and staff productivity.
• Utilize data to identify areas for improvement and implement corrective actions.
• Evaluate and recommend improvements to warehouse processes and procedures.
• Implement best practices to enhance operational efficiency and effectiveness.

Qualifications

• Degree in logistics, supply chain management, business administration, or a related field (preferred) OR similar experience.
• 5 years proven experience as a Warehouse Manager or in a similar role.
• Strong understanding of warehouse management systems and inventory control.
• Proven track record in leading a successful team.
• Excellent communication skills both verbal and written.
• Strong problem-solving and decision-making abilities.
• Thorough understanding of warehouse policies and procedures.
• Thorough understanding of applicable federal, state, local, and company safety policies.
• Knowledge of health and safety regulations and practices.
• Proficiency in Microsoft Office and warehouse management software.

Physical requirements

• Ability to lift and move heavy items.
• Ability to work in a warehouse environment with varying temperatures.