Manager / Senior Manager / Director, Client Success

Responsibilities

• Help clients realize value by contributing to strategic sessions and identifying opportunities to improve pricing strategy and overall deposit management
• Unlock insights through data analytics
• Explain Curinos ’ proprietary methodology to clients, including Flow of Funds and price elasticity models
• Provide clients with timely support for questions about both our platforms and analytics
• Design and lead training sessions to help our clients find value in the platform
• Lead regular meetings with clients and become their trusted partner
• Manage Implementations and Projects: Manage project timelines and deliverables for client implementations
• Gather and define business requirements for new platform implementations and/or for new client projects
• Leadership: Foster a culture of client centricity, analytical rigor, and consistent execution
• Manage team workloads, prioritization, and quality of client deliverables
• Collaborate with peer managers on cross-organizational initiatives and best-practice development

Qualifications

• Exhibit enthusiasm for learning, particularly diving into new subject areas
• Demonstrate strong interpersonal and communication skills, both verbal and written
• Be curious and able to apply structure and logic to break down complex problems
• Embrace multitasking and take on responsibility to get things done
• Display commitment to diversity and empathy for those around you
• Illustrate passion and creativity in professional pursuits, academic endeavors, and personal interests
• Have the ability to travel as needed for client meetings; can range from 0% to 20% depending on engagement, but will most likely be up to a few days per month
• Have 3-10 years of experience in a related field; prior experience with retail banking, management consulting, or SaaS delivery is valued but not required