Client Success Manager / Senior Client Success Manager

Adonis is the leading AI orchestration platform for healthcare revenue cycle management (RCM), purpose-built for healthcare organizations seeking to transform their revenue operations. Traditional RCM processes often struggle with inefficiencies, costing providers up to 15% or more of their potential revenue. Through advanced automation, data science, and AI Agents, Adonis helps revenue teams detect vulnerabilities, optimize workflows, and deploy precise solutions that drive reliable and scalable financial outcomes.

About the role

This person will own relationships with large enterprise health organizations and serve as a strategic advisor throughout the customer lifecycle. You will help customers achieve measurable RCM outcomes, accelerate adoption of AI-powered workflows, influence the product roadmap, and drive retention and expansion.

Responsibilities

• Own a book of enterprise health organization customers with minimal supervision
• Build trusted relationships with Executive Sponsors, VP-level RCM leaders, and frontline operators
• Understand each customer’s business, workflows, goals, and challenges
• Create success plans and drive measurable outcomes across implementation, adoption, retention, and renewal
• Conduct workflow reviews with RCM operators to identify opportunities for improvement
• Improve customer success playbooks and processes to accelerate time to value
• Partner with Product and Engineering to drive adoption of AI-powered workflows and communicate customer feedback
• Identify expansion opportunities, including new RCM use cases, workflow capabilities, and AI Agents
• Partner with the go-to-market team to drive net revenue retention, logo retention, and expansion revenue
• Serve as a strategic advisor on Revenue Cycle Management and proactively address customer risks

Requirements

• 6+ years of experience working directly with enterprise customers
• Proven success managing complex customer relationships across deployment, upsell, retention, and renewal
• Experience advising customers on business improvement, not just product adoption
• Background in B2B Healthcare SaaS, Revenue Cycle Management, or related healthcare technology

Skills

• Strong communication, analytical, presentation, and storytelling skills
• Ability to work cross-functionally with Product, Engineering, Sales, Marketing, and Operations
• Strong business judgment, ownership, and ability to anticipate challenges
• Comfortable using Excel for basic financial analysis and presenting results to customers

Benefits

• Competitive equity packages
• Employer-paid medical insurance
• Employer-paid dental insurance
• Employer-paid vision insurance
• Employer-funded HSA
• Parental leave
• Commuter benefits
• Office lunches every day
• Office snacks
• Generous PTO
• Located in 3 World Trade Center with easy access to all trains and the PATH, and amazing views of the city

Pay

Compensation range: $175K - $195K base salary. Actual base pay will depend on job-related knowledge, skills, and experience. In addition to base salary, you’ll receive meaningful equity and great benefits.