Senior Manager, Client Success

About the role

We’re building a world of health around every individual—shaping a more connected, convenient, and compassionate health experience. The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest-growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses including over-the-counter (OTC) Benefits, Rewards, Targeted Kits, HSA/FSA, and SNAP/EBT.

Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and expense reporting, and championing in-store experience initiatives. The team leads the relationship with health plans to offer and manage supplemental benefits for members to spend on qualified purchases.

As a Senior Manager on the Client Success team, you will manage relationships with key clients, ensuring their business needs are met and programs run effectively. You will help shape strategic account opportunities and identify areas for growth. You will also lead our strategy and operations regarding our Business-to-Business (B2B), Value-Added Benefits (VAB), and Targeted Kits programs.

Responsibilities

• Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
• Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
• Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
• Review and negotiate plan/program contracts for new and existing clients.
• Set the strategic direction for Business-to-Business (B2B), Value-Added Benefits (VAB), and Targeted Kits programs, while identifying opportunities for growth and improvement.
• Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.

Requirements

• 5-8 years of experience working on cross-functional teams or in a client-facing, relationship-centric role.
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes.
• Proven ability to influence cross-functional teams without direct authority.
• Strong communication skills with the ability to synthesize and present insights.
• Ability to travel on a limited basis (10-15%).

Preferred Qualifications

• 5-8 years of experience consulting, project management, HealthTech, corporate healthcare, or provider/payor functions.
• Advanced degree.

Education

Bachelor’s degree or equivalent experience.

Pay

The typical pay range for this role is $82,940.00 - $182,549.00. This pay range represents the base annual full-time salary. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range, as well as an award target in the company’s equity award program.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.