Manager-Security Tech and Oper-SOC

City: Rochester
State: MN
Remote: No
Department: Security

About the role

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Lead the Security Operations Center, including real-time threat intelligence, the fusion center, and radio/telephone security dispatch operations.
• Assist the Director in establishing the strategic direction of the work teams or service lines and oversee the team's design and maintenance of leading practice security technology processes, tools, and analytics.
• Supervise a team, including managing and prioritizing the team's workload; approving the scope, milestones, and objectives of assignments; facilitating removal of potential roadblocks; and providing challenging and meaningful work assignments that capitalize on team member strengths and bolster staff satisfaction/retention.
• Drive the standardization of security technology and tools across the enterprise to enable centralized monitoring, reporting, analytics, mobility, workflow, and training through the management of a team focused on delivering enterprise security technology solutions and controls, functional requirements, and implementation strategies and processes.
• Work directly with and support peers and partners to drive the enterprise security model forward, including Intelligence, Data, Policies, Standards, Procedures, Communications, Training, and Education.
• Consistently identify and understand security and IT-based solution implications across multiple Mayo Clinic business areas.
• Serve as a strategic resource and provide awareness of internal and external environment issues and trends through continuous review and growth of knowledge in security aspects of the healthcare industry, technologies, regulations, and business practices; security frameworks, best practices, and reporting methods; and the enterprise's business strategy, critical assets, changing technology, and security risks/controls.
• Develop operational protocols, plans, processes, and metrics for the efficient operation of the designated security services.
• Work with crisis/incident management teams to develop strategies, plans, and processes to support preparation for and response to brand/reputational issues, continuity events, emergencies, and disasters regardless of cause.
• Provide written and/or verbal updates to various groups and represent Security on workgroups, task forces, or committees, as requested by the Director.
• Assist Director with execution of department management and administrative duties, as well as strategically assess communication effectiveness within the department, suggesting improvements when necessary.
• Travel of 25% may be required, as work activities warrant.

Qualifications

• Must be security clearance eligible.
• A Bachelor's or Master's Degree in Security Management, Business Management, Organizational Management, Risk Management, or related field is required. Master's Degree in an associated field is preferred.
• Minimum of 10 years' experience (8 years with relevant Master's Degree) in one or more of the following areas: Physical Security, Information Technology, Security Systems Information Technology, Project Management, Business or Security Informatics, Security Architecture/Design Strategy, System Analysis and Implementation, or related functions.
• Minimum of three years of direct supervisory or management experience, with demonstrated ability to build an effective, cohesive, and collaborative team.
• Effective in leading, developing, motivating, and coaching a diverse team of security and technology professionals.
• Certified Protection Professional, Certified Healthcare Protection Administrator, or Physical Security Professional or equivalent, or will obtain certification within two years of hire.
• Must be computer literate and proficient in data entry and retrieval.
• Advanced professional and culturally astute communication skills (both written and verbal) are required, including the ability to generate and deliver executive-level presentations.
• Must possess interpersonal skills to interact effectively with both technical and non-technical personnel at all levels of the organization, including proven ability to confidently lead discussions and negotiate on high-risk and high-pressure issues while simultaneously building credibility and rapport.
• Demonstrated ability to tolerate and deal effectively with ambiguous situations and varying political/cultural environments within the institution and department.
• Proven ability to offer guidance on business processes, technology capability and vulnerability assessments, and control enhancements or mitigation approaches.
• Solid knowledge of security concepts and trends, project management methodologies, and relevant healthcare security regulatory requirements.
• Knowledge and understanding of business processes within a healthcare institution preferred.
• Knowledge and understanding of corporate security processes preferred.
• Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$121,846.40 - $176,696.00 per year; education, experience, and tenure may be considered along with internal equity when job offers are extended.

Schedule

• Exemption Status: Exempt
• Hours/Pay Period: 80
• Schedule Details: Traditional office hours with occasional weekend or night shift coverage based on the needs of the department.
• Weekend Schedule: Occasional based on the needs of the department.