Manager, Sample Operations and Accountability

Job Overview

The newly created Dermatology field force requires oversight of sample operations and accountability program reporting to the Sr. Director, Commercial Operations.

Responsibilities

• Manage third-party vendors and outsourced partners against defined service-level expectations, conducting regular performance audits
• Ensure sample program adheres to PDMA guidelines and State/Federal regulations, maintaining complete records of sample distributions and audit-ready inventory reconciliation
• Maintain SOPs, work instructions, and training materials aligned to regulatory standards and business objectives
• Oversee the full sample lifecycle — from forecasting and manufacturer allocation through distribution, field use, reconciliation, and destruction — coordinating with supply chain on launches, backorders, and discontinuations
• Track inventory and transactions using compliant electronic systems, generating insights to identify trends, anomalies, and optimization opportunities
• Translate sampling data into strategic recommendations that inform brand and sales leadership decision-making
• Develop tools and training to ensure compliant sampling practices across the field force, managing sales professional certification and eligibility
• Develop sample allocations in partnership with brand and sales leadership to support commercial objectives
• Collaborate across Sales, Marketing, Finance, Compliance, and Supply Chain to align sampling programs with product launches and commercial initiatives

Key Skills

• Knowledge/Experience with PDMA and relevant Federal and State regulations
• Proven business acumen, with strong communication & presentation skills
• Experience working with, leading and holding vendor or hubs accountable
• Excellent project management and prioritization skills, with ability to balance multiple competing projects / priorities
• Strategic thinking ability, with capacity to synthesize data to provide a coherent narrative and actionable insights
• Analytical skills, with ability to design, develop, and execute analyses to answer complex business questions
• Experience using MS Office (Excel, PowerPoint, Word)
• PREFERRED: Experience with data visualization / business intelligence tools (e.g., Power BI, Tableau, etc.)

Qualifications

• BA / BS with a minimum of 4-years of experience in Pharmaceuticals, Math or Biotechnology; equivalent combination of education (MS / MA / MBA / PhD) and / or consulting experience may be considered

Benefits

• Annual Bonus
• Long Term Incentive Plan
• Medical and Rx Benefits choice of four medical plans through Horizon. Rx automatically provided with medical benefits
• Dental Benefits with three dental plan options through CIGNA
• Vision Plan with two plan options through VSPL
• Life Insurance, Basic Life and AD&D and Supplemental Life Insurance
• Disability Insurance, Voluntary Short-Term Disability and State Disability Long-Term Disability (LTD), State (short term) disability - where applicable
• FSA (Flexible Spending Accounts) - Both Health Care & Dependent Care Available
• HSA (Health Savings Account)
• 401(k) Plan - Through Fidelity / Employer Match / fully vested after 3 years
• Employee Assistance Program (EAP) - 100% Confidential and 100% company paid
• Critical Illness and Accidental Insurance
• Legal and Identity Theft Insurance
• Paid Time Off - Paid vacation, PTO, Holiday Notice