Manager, Quality and Process Control

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in a few years. Join our world-class team and culture and contribute to our core mission of enhancing our customer's experience.

About the Role

The Manager, Quality and Process Control is responsible for leading quality assurance, training, process documentation, and operational readiness activities across the Titles, Collateral, and Post Funding departments. This role oversees the Quality Control and workflow Analyst teams and serves as the primary owner of departmental training programs, standard operating procedures (SOPs), workflow documentation, audit reporting, and user acceptance testing (UAT) for new systems and processes. The Manager ensures operational consistency, compliance, and continuous improvement by maintaining accurate documentation, monitoring quality standards, facilitating employee development, and providing oversight for projects impacting Titles, Collateral, and Post Funding operations.

Responsibilities

• Leads the Quality Control team and oversees monthly audits of Titles, Collateral, and Post Funding functions to ensure compliance, quality, and adherence to established procedures.
• Develop, maintain, and deliver training programs, training materials, SOPs, job aids, and workflow documentation for all Titles, Collateral, and Post Funding team members.
• Analyze audit results, identify trends and improvement opportunities, and publish quality control findings and recommendations to leadership.
• Partner with operational leaders to implement corrective actions, process improvements, and quality enhancement initiatives.
• Coordinate and perform user acceptance testing (UAT) for new systems, technology enhancements, workflows, and operational processes.
• Provide project oversight and operational support for new technologies, process changes, and strategic initiatives impacting Titles, Collateral, and Post Funding operations.
• Drive continuous improvement efforts that enhance operational consistency, employee readiness, efficiency, and customer outcomes.
• Assist with the oversight of day-to-day Titles, Collateral, and Post Funding operations as needed.
• Perform other ad-hoc duties as assigned.
• Direct the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules, providing work-related guidance in accordance with the Company’s policies and procedures.

Requirements

• Minimum 5 years of experience in title administration, collateral management, post funding operations, quality control, training, or related financial services operations.
• Minimum 3 years of leadership experience managing teams, projects, training programs, quality assurance functions, or operational initiatives.
• Experience creating and maintaining process documentation, SOPs, training materials, audit programs, and operational reporting.
• High school diploma and/or GED.
• Must live within a commutable distance to Houston, TX, and have reliable transportation.
• Authorization to work in the United States (Stellantis Financial Services will not sponsor work visas for this position).

Preferred Qualifications

• Bachelor's degree in Business Administration, Finance, Operations Management, or related field; equivalent combination of education and experience may be considered.

Skills

• Quality Control, Auditing & Root Cause Analysis
• Training Development & Process Documentation
• Project Management & User Acceptance Testing (UAT)
• Operational Excellence & Continuous Improvement
• Communication, Organization & Stakeholder Management

Pay

The salary range for this position is $60,000 to $70,000 annually, based on experience, skills, and qualifications.

Schedule

• In-office role, requiring in-office presence up to five days per week.
• Typical working hours: 8:00 AM to 6:30 PM, Monday through Friday, with occasional weekend availability as needed.
• Travel requirements: 0-25% as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit for long periods, use hands and arms to operate office equipment (e.g., keyboard, mouse, phone).
• Occasionally required to reach, stoop, stand, or walk.
• Must be able to see (close vision), hear, speak, and communicate verbally.
• May occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise level in the work environment.