Manager, Sales Strategy & Operations

About the Role

This position leads the deployment of a standardized sales process and sales practices to ensure consistency and effectiveness of sales associates, driving the region’s financial goals. The associate will manage performance management tools, processes, and reports used by sales leadership to maintain high performance in the sales organization. The role works cross-functionally with sales, revenue management, and finance to enable sales leadership coaching and performance management capabilities.

Responsibilities

• Drives the implementation of standardized sales processes, practices, and performance management tools throughout the Salesforce.
• Leads sales forecasting, planning, and processes within the sales organization.
• Proactively monitors and maintains high levels of quality, accuracy, and process consistency in sales planning efforts.
• Assists in developing and reporting key performance metrics to increase sales productivity.
• Supports annual planning and monthly forecasting processes for the sales leadership team.
• Analyzes performance and productivity data to support coaching and performance management efforts by regional sales leaders.
• Understands key metrics, including outside data, year-over-year performance, and run rates in relation to company goals using a bottom-up approach.
• Works directly with Sales Operations leadership on business-critical reporting needs.
• Ensures the best tools, training, and resources are available to the sales organization across disciplines (local sales, contract sales, business development, and specialists).
• Stays current with Sysco’s value-added offerings and technology solutions, including customer-facing reporting tools.
• Develops strong working relationships with regional sales, finance, merchandising, and revenue management teams.
• Adapts to new challenges quickly and thrives in a fast-paced environment.
• Embraces change and views new experiences as growth opportunities.
• Performs other duties as assigned.

Qualifications

Education and Experience

• Minimum: Bachelor’s degree in a related field or 5 years of sales experience, plus 2+ years in a sales support business-to-business professional role.
• Preferred: 2+ years of experience leading a business-to-business sales team in a professional sales environment.

Skills

• Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data.
• Ability to express information in terms of profit and loss, food cost, and expense ratios.
• Strong financial acumen and ability to plan and execute business strategies.
• Embraces change and champions corporate initiatives.
• Demonstrated ability to coach and mentor peers and associates.
• Flexible, open to new ideas, and readily accepts change.
• Strong interpersonal skills and ability to work with and influence key stakeholders.
• Excellent communication skills for internal and external teams.
• Ability to learn proprietary CRM tools for planning and forecasting sales growth.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and project management skills, including managing multiple initiatives simultaneously.
• Proactive, self-directed, and able to structure a weekly schedule for success.
• Understanding of marketing principles, product lines, ordering procedures, and Sysco’s credit terms.