Manager, Sales Services

About the role

The Manager, Sales Services is responsible for overseeing the development and implementation of project logistics and quality checks. They manage teams to meet deadlines, resolve complex inquiries, and escalate critical issues. They also oversee the team's goal setting, deliverables, and key milestones for complex projects.

Responsibilities

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement.
• Ensures the administration of benefits and products by sharing strategy around internal business processes related to the benefits and product offering that Sales and Account Management teams are presenting to customers; manages team members to serve as a resource for health insurance benefits and product offerings in case follow-up questions arise for senior personnel internal and external to the organization.
• Serves as an expert to teams participating in external and/or internal engagements and making formal presentations to various audiences.
• Oversees practices to ensure sales data are used advantageously by managing the team to conduct large-scale data entry, reconciliation, and processing in various applicable departmental systems as appropriate to ensure integrity and reliability in data across functions.
• Manages effective communication practices by serving as an expert to teams on meeting deadlines, resolving complex lead/prospect/customer and/or channel partner questions, and escalating critical issues when needed.
• Ensures a positive lead/prospect/customer and/or channel partner experience by managing the team to develop complex strategies for increasing sales channels and building customer commitment, and for leveraging existing relationships with internal stakeholders, lead/prospect/customers, channel partners, and third-party administrator (TPA) to demonstrate value and build commitment.
• Manages the sales process execution efforts by guiding team members on how to identify key objectives and strategy for incoming lead/prospect/customer and/or channel partner information for Sales Account and Management colleagues; serves as an expert to teams on the execution and coordination of all complex business processes related to lead/prospect/customer.
• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication
• Business Development
• Business Planning
• Business Process Improvement
• Business Relationship Management
• Data Entry
• Financial Market Research
• Goal Setting
• Negotiation
• Persuasion
• Project Management
• Relationship Building
• Sales Operations
• Sales Opportunity Orchestration
• Sales/Partnership Strategy and Techniques
• Service Focus
• Stakeholder Management
• Time Management

Requirements

• Minimum three (3) years of experience in a leadership role with or without direct reports.
• Bachelor's degree from an accredited college or university AND minimum five (5) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing or a directly related field, which can include relevant internship experience OR minimum eight (8) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing, or a directly related field which can include relevant internship experience.
• Two (2) years of externally facing sales experience in any industry.
• Two (2) years of market facing sales experience.

Qualifications

• Minimum three (3) years of experience in a leadership role with or without direct reports.
• Bachelor's degree from an accredited college or university AND minimum five (5) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing or a directly related field, which can include relevant internship experience OR minimum eight (8) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing, or a directly related field which can include relevant internship experience.
• Two (2) years of externally facing sales experience in any industry.
• Two (2) years of market facing sales experience.

Skills

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement.
• Ensures the administration of benefits and products by sharing strategy around internal business processes related to the benefits and product offering that Sales and Account Management teams are presenting to customers; manages team members to serve as a resource for health insurance benefits and product offerings in case follow-up questions arise for senior personnel internal and external to the organization.
• Serves as an expert to teams participating in external and/or internal engagements and making formal presentations to various audiences.
• Oversees practices to ensure sales data are used advantageously by managing the team to conduct large-scale data entry, reconciliation, and processing in various applicable departmental systems as appropriate to ensure integrity and reliability in data across functions.
• Manages effective communication practices by serving as an expert to teams on meeting deadlines, resolving complex lead/prospect/customer and/or channel partner questions, and escalating critical issues when needed.
• Ensures a positive lead/prospect/customer and/or channel partner experience by managing the team to develop complex strategies for increasing sales channels and building customer commitment, and for leveraging existing relationships with internal stakeholders, lead/prospect/customers, channel partners, and third-party administrator (TPA) to demonstrate value and build commitment.
• Manages the sales process execution efforts by guiding team members on how to identify key objectives and strategy for incoming lead/prospect/customer and/or channel partner information for Sales Account and Management colleagues; serves as an expert to teams on the execution and coordination of all complex business processes related to lead/prospect/customer.
• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication
• Business Development
• Business Planning
• Business Process Improvement
• Business Relationship Management
• Data Entry
• Financial Market Research
• Goal Setting
• Negotiation
• Persuasion
• Project Management
• Relationship Building
• Sales Operations
• Sales Opportunity Orchestration
• Sales/Partnership Strategy and Techniques
• Service Focus
• Stakeholder Management
• Time Management

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.