Manager, Sales Operations and Analytics

Job Summary

The Manager, Sales Operations & Analytics is responsible for leading the delivery of actionable insights that support day-to-day operations, strategic planning, and overall organizational performance. This role oversees a team of analysts and leads analytics initiatives of moderate to high complexity, ensuring the development of scalable reporting, robust data models, and consistent metrics across the organization.

Essential Functions

• Leads, mentors, and develops a team of Sales Operations Analysts, Sales Enablement Specialists, & Data/Business Analysts fostering technical growth and analytical rigor.

• Establishes team priorities, workload distribution, and performance expectations aligned with organizational goals.

• Promotes best practices in data analysis, reporting, documentation, and stakeholder engagement.

• Provides coaching and quality oversight on analytical deliverables and insights.

• Leads and oversees analytics projects of moderate to high complexity, ensuring alignment with business strategy.

• Defines and standardizes reporting frameworks, data definitions, and KPI structures across functions.

• Translates business needs into scalable analytical solutions and reporting capabilities.

• Ensures consistency, accuracy, and reliability of reporting and datasets.

• Oversees development, maintenance, and enhancement of operational, financial, and performance dashboards, reports, and datasets.

• Establishes data governance practices to ensure compliance, integrity, and usability of enterprise data.

• Guides the design of data models and reporting architecture to support evolving business needs.

• Directs advanced ad hoc analysis across disparate systems to identify trends, root causes, and improvement opportunities.

• Reviews and validates analytical outputs to ensure insights are accurate, actionable, and aligned with business context.

• Drives proactive identification of business risks and opportunities through data analysis.

• Leads or sponsors system implementations, enhancements, and transitions of metrics into new platforms.

• Partners with IT and data engineering teams to improve data infrastructure and accessibility.

• Acts as a strategic partner to business leaders across operations, finance, and other functions.

• Serves as a senior liaison for internal and external data providers and stakeholders.

• Resolves cross-functional data definition conflicts and ensures enterprise alignment on key metrics.

• Guides stakeholders in interpreting data and applying insights to business decisions.

• Oversees development of reporting to monitor performance, optimize staffing, and support planning activities.

• Drives improvements in workflows by introducing new metrics and early-warning indicators.

• Surveys and validates analytical outputs to ensure insights are accurate, actionable, and aligned with business context.

• Ensures delivery of recurring and ad hoc analysis on productivity, quality, financial performance, and trends.

• Establishes standards for documentation, dataset management, and analytical processes.

• Leads continuous improvement initiatives to enhance reporting efficiency and effectiveness.

• Ensures adherence to company policies, procedures, and data governance standards.

Required/Preferred Education And Experience

• Bachelor’s degree in Business, Analytics, Information Technology, or a related field required.
• 6+ years of experience in data analytics, business analysis, financial analysis, or related fields required.
• 3+ years of experience in a leadership or team lead capacity required.
• Strong experience designing datasets, writing SQL queries, and building reporting solutions.
• 3+ years working with Power BI and Microsoft BI technologies (SQL Server, SSIS, SSAS, SSDT) preferred.
• Proven ability to lead complex analytical initiatives and deliver actionable business insights.
• Experience working in cross-functional, operational analytics environments required.
• Experience with machine learning, AI, or predictive analytics is a plus.

Knowledge, Skills And Abilities

• Strong leadership, coaching, and team development skills.
• Advanced analytical, problem-solving, and critical thinking abilities.
• Deep expertise in SQL, data modeling, and BI/reporting tools (Power BI required).
• High proficiency in Excel, databases, and presentation tools.
• Familiarity with JIRA and advanced analytics concepts preferred.
• Excellent communication skills with the ability to translate complex analysis into clear business insights.
• Strong project and stakeholder management capabilities.
• Proactive, innovative, and results-driven with a focus on continuous improvement.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently