Manager, Risk Operations - Travel

About the role

This newly created leadership role is focused on protecting the integrity and profitability of Super.com’s rapidly growing travel marketplace, with a focus on hotel and flight transactions. You will be responsible for shaping and driving fraud and risk strategy across the full booking lifecycle, from checkout and authorization through disputes and chargebacks, ensuring an effective balance between risk mitigation and conversion.

Responsibilities

• Develop scalable fraud and abuse controls, partnering cross-functionally with Product, Engineering, Finance, and Compliance to reduce fraud losses across the travel products.
• Manage risks such as card fraud, friendly fraud, and refund abuse, while optimizing authorization performance and leveraging third-party decisioning tools.
• Investigate and mitigate complex fraud patterns, including card fraud (debit and credit), friendly fraud, refund abuse, account misuse, and identity-based attacks.
• Establish and track core risk KPIs (fraud rate, chargebacks, approval rate), playbooks, and SOPs using data to influence the product and business strategy.
• Lead and develop a high-performing team of risk analysts, fostering strong ownership, speed, and analytical rigor.

Requirements

• 5+ years of experience in fraud, risk, or payments, ideally within high-scale eCommerce or travel environments.
• Proven experience operating in complex transaction ecosystems (e.g., marketplaces, travel booking platforms, or payment processors).
• 2+ years of people management experience, with a track record of building strong teams.
• Strong analytical skillset with hands-on experience using SQL and/or BI tools (e.g., Looker, Tableau).
• Experience building or optimizing fraud decisioning systems, rules engines, or vendor integrations.
• Deep understanding of card-not-present fraud, chargebacks, and customer abuse patterns.
• Ability to navigate ambiguity, prioritize effectively, and influence cross-functional stakeholder.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field; advanced degree preferred.
• Professional certifications such as CPFPP, CAMS, or CFE.

Skills

• Experience working in or closely with travel or marketplace businesses.
• Experience with payments or fraud infrastructure companies (e.g., Riskified, Adyen, Braintree).

Benefits

At Super.com, we believe in supporting our team so they can thrive—both at work and in life. Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.
Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

Pay

$99K - $156K

Schedule

Remote-First