Manager, Risk Management

About the role

The Manager of Risk Management provides leadership and coordination for enterprise risk management activities across DePelchin Children’s Center (DCC) and Texans Together (TTG). Working within DePelchin Family Services (DFS) and the Quality Improvement and Risk Management (QIRM) department, this position supports the development, implementation, and ongoing evaluation of effective Risk Prevention and Management (RPM) systems for both organizations. The Manager partners with program and administrative leadership to identify and evaluate organizational risks, understand contributing factors, strengthen operational practices, and develop appropriate improvement and mitigation strategies. The role is responsible for helping ensure that risk management is proactive, consistent, data-informed, and integrated into ongoing quality improvement activities rather than focused solely on responding to incidents after they occur. This position also supports separate DCC and TTG RPM structures while identifying enterprise-level trends and opportunities for shared learning across the organizations.

Responsibilities

• Coordinate and support Risk Prevention and Management activities for DCC and TTG
• Facilitate DCC and TTG RPM Committee meetings, including development of agendas, analysis of trends, follow-up on action items, and documentation of committee activities
• Assist leadership and programs in identifying operational, clinical, regulatory, contractual, reputational, financial, and organizational risks
• Develop processes for tracking identified risks, mitigation activities, responsible parties, and follow-up
• Conduct or facilitate structured risk assessments when concerns or significant events are identified
• Facilitate multidisciplinary reviews of significant events or organizational concerns as appropriate
• Develop clear findings and recommendations based on evidence and identify contributing factors
• Develop and maintain dashboards, reports, or other tools to monitor risk indicators across DCC and TTG
• Analyze trends in areas such as incidents, complaints, grievances, investigations, regulatory findings, contractual concerns, safety events, and other organizational risk indicators
• Work with Quality Improvement, Data and Analytics, GMOE, Programs, and other departments to improve the quality and usefulness of risk-related data
• Provide summaries of significant trends and emerging risks for the Quality Improvement Risk Management Department and organizational leadership
• Partner with departments to develop practical corrective and preventive actions in response to identified concerns
• Assist teams in developing actions that address underlying processes and contributing factors
• Collaboratively establish appropriate measures and follow-up periods to evaluate whether interventions are effective
• Monitor completion and effectiveness of risk mitigation activities
• Serve as a Risk Management resource to DCC and TTG leadership regarding risk identification, assessment, mitigation, and continuous improvement
• Build collaborative relationships with program leadership and operational teams to encourage early consultation when concerns arise
• Assist with development and review of policies and procedures
• Monitor changes in applicable accreditation standards, regulations, contractual requirements, and organizational expectations that may affect risk management practices
• Maintain documentation demonstrating organizational RPM activities for accreditation, audits, monitoring, and other external reviews
• Develop and provide training, technical assistance, and consultation related to risk management principles and tools
• Provide supervision, coaching, and direction to assigned Risk Management Analysts/Specialists
• Establish priorities and distribute risk-related reviews and projects based on organizational needs
• Develop staff expertise in risk assessment, investigation, data analysis, root cause analysis, and quality improvement methodologies

Required Qualifications

• Bachelor's degree, in social services, behaviorah health, quality management, risk managment or other human services related field
• Three (3) years of progressively responsible experience in risk management, quality improvement, compliance, program operations, child welfare, behavioral health, healthcare, or a related field

Preferred Qualifications

• Supervisory or leadership experience preferred.
• Experience conducting investigations, risk assessments, root cause analyses, or quality improvement reviews strongly