Manager Risk Management - Product Operations: Platform Ops

About the role

As a Risk Manager at Capital One, you’ll work on the front line of a top 10 Bank, partnering with business teams to identify and mitigate potential risks. In this Platform Ops Risk Manager position within the Customer Servicing Strategy team, you will apply risk, project, process management, analytical, and technical skills to high-profile multi-tenancy platforms and projects. You’ll collaborate with Product/Technology leaders and their teams to obsess over well-managed customer usage of platforms, identifying risks, designing solutions, and mitigating risks in an open, collaborative environment.

This role is part of the Card division’s first line of defense, where you will assess and report risks, challenge existing technology processes, and drive enhancements to platforms, automated tools, and processes to better serve agents and customers. The ideal candidate thrives in a fast-paced, high-visibility environment, works autonomously, and collaborates effectively to achieve shared objectives.

Responsibilities

• Serve as a subject matter expert on platform risk, ensuring new features and enhancements align with the organization’s risk appetite, internal governance, and tenancy needs.
• Evaluate and influence technology changes and change management processes to identify, assess, and communicate technology and compliance risks.
• Collaborate extensively with cross-functional stakeholders, including product, users, compliance, legal, information technology, and audit teams to advance enhancements.
• Provide oversight of technology change risk, offering constructive challenge and strategic recommendations for prioritization.
• Author and revise comprehensive documentation, including policies, procedures, and controls, and prepare assessments and reports for senior leadership and stakeholders.

Qualifications

Basic Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit.
• At least 3 years of experience supporting, partnering, and interacting with internal business clients.
• At least 2 years of experience interacting with internal audit, federal regulators, or government agencies.

Preferred Qualifications

• Master’s Degree or MBA.
• 5+ years of experience in Risk Management, Project/Process Management, Compliance, or Audit.
• 3+ years of process or Project Management experience leading cross-functional projects and programs.
• Risk Management Certifications (e.g., Certified Risk Management Assurance (CRMA), Certified Risk Management Professional (CRMP), Certified Regulatory Compliance Manager (CRCM), Certified Financial Risk Manager (FRM)).

Skills

• Critical thinker with a strong understanding of technology, business processes, risks, and control environments.
• Thrives in ambiguous situations, adapts to change, and embraces bold ideas with intellectual curiosity.
• Strong relationship-builder who fosters trust, collaboration, and belonging.
• Excellent written and oral communication skills.

Pay

The annual full-time salary ranges for this role are as follows (part-time salaries will be prorated):

• McLean, VA: $151,900 - $173,400
• Richmond, VA: $138,100 - $157,700

Candidates hired for other locations will be subject to the pay range associated with their location. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits to support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.