Manager - Ops Risk Management

Responsibilities

• Support end-to-end process management, including capture, assessment, enhancement and resolution, for issues, operational risk events (OREs) and remediations by influencing Business Unit teams who own and action issues, operational risk events (OREs) and remediations
• Track records’ progress, validate resolution efficacy, communicate status updates to stakeholders to embed accountability along the process, and collaborate with other Operational Risk Management (ORM) teams
• Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
• Provide guidance on specific control enhancements related to issues, and perform sample testing of issues to ensure resolution is complete and effective
• Liaise with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issues, OREs and remediation resolution, embedding accountability and ensuring lessons learned are integrated into future ORM practices
• Review and advise the preparation of detailed reports on issues, OREs and remediations’ status, trends, and outcomes to senior management and governance committees and support sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
• Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

About the Role

The Manager, GRC Issues, Events & Remediation will play a crucial role in ensuring control management is embedded in the day-to-day operations of our organization. This involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Benefits

At American Express, we offer a comprehensive range of benefits to support your holistic well-being and career growth. These include competitive base salaries, bonus incentives, a 6% company match on retirement savings plans, free financial coaching and support, and a variety of flexible working models. Additionally, we provide comprehensive healthcare coverage, parental leave, and ongoing professional development opportunities.