Manager Risk Management - Product Operations: Platform Ops

About the role

As a Risk Manager at Capital One, you’ll work on the front line of a top 10 Bank, partnering with business teams to identify and mitigate potential risks. In this Platform Ops Risk Manager position within the Customer Servicing Strategy team, you will apply risk, project, process management, analytical, and technical skills to high-profile multi-tenancy platforms and projects. You’ll collaborate with Product/Technology leaders and their teams to obsess over well-managed customer usage of platforms by identifying risks, designing processes and technical solutions, and mitigating risks in an open, collaborative environment.

As part of the Card division's first line of defense, you will assess and report risks, challenge existing technology processes, and drive enhancements to platforms, automated tools, and processes to better serve agents and customers. This high-visibility role demands autonomy, adaptability, and the ability to contribute immediately in a fast-paced setting.

Responsibilities

• Serve as a subject matter expert on platform risk, ensuring new features and enhancements align with the organization’s risk appetite, internal governance, and tenancy needs.
• Evaluate and influence technology changes and change management processes to identify, assess, and communicate technology and compliance risks.
• Collaborate extensively with cross-functional stakeholders, including product, users, compliance, legal, information technology, and audit teams to advance enhancements.
• Provide oversight of technology change risk, offering constructive challenge and strategic recommendations for prioritization.
• Author and revise comprehensive documentation, including policies, procedures, and controls, and prepare assessments and reports for senior leadership.

Qualifications

• Bachelor's Degree or military experience.
• At least 3 years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit.
• At least 3 years of experience supporting, partnering, and interacting with internal business clients.
• At least 2 years of experience interacting with internal audit, federal regulators, or government agencies.

Preferred Qualifications

• Master’s Degree or MBA.
• 5+ years of experience in Risk Management, Project/Process Management, Compliance, or Audit.
• 3+ years of process or Project Management experience leading cross-functional projects and programs.
• Risk Management Certifications (e.g., Certified Risk Management Assurance (CRMA), Certified Risk Management Professional (CRMP), Certified Regulatory Compliance Manager (CRCM), Certified Financial Risk Manager (FRM)).

Skills

• Critical thinker who seeks to understand technology, business processes, risks, and control environments.
• Thrives in ambiguity, adapts to change, embraces bold ideas, and is intellectually curious.
• Strong relationship-builder who fosters trust, collaboration, and belonging.
• Excellent written and oral communication skills.

Pay

The annual salary ranges for this role are as follows:

• McLean, VA: $151,900 - $173,400
• Richmond, VA: $138,100 - $157,700

Candidates hired for other locations will be subject to the pay range associated with that location. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits to support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more.