Manager - Ops Risk Management
American Express · Charlotte, NC · 1 mo ago
HybridFull-time
We need to output only HTML fragment, no html/body tags, no markdown fences. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We need to parse the job description.
The posting includes:
- Job Description (intro paragraph about GRC). That's about the role? Could be "About the role". We'll treat that as About the role.
- Responsibilities: bullet list of duties.
- Qualifications: Minimum Qualifications and Preferred Qualifications.
- Skills: maybe not explicitly listed; but we can infer from qualifications: project management, communication, interpersonal, analytical, problem solving, etc. However we should not invent details. If no explicit "Skills" section, we should not create it. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine qualifications and skills maybe under Qualifications. But we have a Qualifications heading allowed. We'll put qualifications there.
- Benefits: The posting includes "About The Team" with benefits list: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching..., Comprehensive medical..., Flexible working model..., 20+ weeks paid parental leave..., Free access to global on-site wellness centers..., Free and confidential counseling..., Career development and training opportunities. Also mention "For a full list of Team Amex benefits, visit our Colleague Benefits Site." So we have benefits content.
- Pay: The posting includes "The below represents the expected salary range for this job requisition." but no actual numbers given. It says "Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors." No specific range. Since we should not create Pay section unless posting actually states them. It mentions expected salary range but does not give numbers; it's vague. The instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". Since no actual numbers, we should not create Pay section.
- Schedule: The posting mentions flexible working model, hybrid, onsite or virtual arrangements depending on role and business need. That's schedule info. So we can include Schedule section with that detail.
- About Us: Could be considered "About the role"? Already have About the role. Could also be separate "About Us" but not in allowed headings list. Allowed headings are only those listed. So we should incorporate relevant info into About the role or maybe omit. The About Us paragraph is generic company description; could be considered part of About the role? Might be okay to include under About the role as additional context. But we must not repeat job title as heading. We'll put About the role heading and include the introductory paragraphs about GRC and maybe also the About Us? However the About Us is more about American Express overall; could be considered part of About the role? Might be okay.
But we need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include the About Us paragraph content somewhere. If we don't have a heading for it, we could include it under About the role as a paragraph. That's acceptable.
Similarly, "About The Team" benefits we already captured under Benefits.
We also have "Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions." That's a qualification/requirement; could be placed under Qualifications (maybe as a note). We'll include under Qualifications.
We must not include boilerplate like EEO, equal-opportunity, scam-warning, navigation, cookie, legal, duplicated lines, application instructions. So we need to remove those.
Now let's extract substantive content:
Intro paragraph(s):
"The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The objective of the GRC Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. GRC is looking for a Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies."
That's About the role.
Responsibilities list:
- Support end-to-end process management, including capture, assessment, enhancement and resolution, for issues, operational risk events (OREs) and remediations by influencing Business Unit teams who own and action issues, operational risk events (OREs) and remediations
- Tracking records’ progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, and collaborating with other Operational Risk Management (ORM) teams
- Perform quality assurance on documentation and maintenance of records of issues, OREs and remediations to ensure transparency and accountability across ORM processes
- Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
- Provide guidance on specific control enhancements related to issues, and perform sample testing of issues to ensure resolution is complete and effective
- Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issues, OREs and remediation resolution, embedding accountability and ensuring lessons learned are integrated into future ORM practices
- Review and advise the preparation of detailed reports on issues, OREs and remediations’ status, trends, and outcomes to senior management and governance committees and support sharing insights, better practices, themes, etc. across the enterprise
Qualifications:
Minimum Qualifications:
- 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
- Understanding of critical operational risk management lifecycle activities
- Excellent project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience In At Least One Of The Following:
- Scoping, prioritizing, and supporting remediation of operational and compliance related issues, operational risk events and remediations
- Managing investigation of and conducting root cause analysis to address repeated operational risk issue and event types
- Overseeing the remediation process for operational risk issues and events
- Reviewing documentation and maintaining records of operational risk issues, events and remediations to ensure transparency and accountability
- Overseeing the issue, event and remediation resolution processes, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
- Experience in financial services industry.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Benefits (from About The Team):
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Schedule: The flexible working model info already appears in benefits; but schedule could be separate. However we might avoid duplication. The instruction: "Prefer a few substantive sections over many thin ones." So we could incorporate schedule info into Benefits or maybe under Benefits we already have flexible working model. But we could still have a Schedule section if we have distinct schedule info beyond benefits. The posting mentions "Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually." That's schedule. It's also mentioned in benefits as flexible working model. To avoid duplication, we could put schedule info under Schedule section, and benefits section exclude the flexible working model line (or keep it but risk duplication). The instruction says preserve ALL substantive information; duplication is okay? It says remove duplicated lines. So we should avoid duplicating the same sentence. So we need to decide where to place the flexible working model info. It's both a benefit and schedule. Since schedule is a separate heading allowed, we could put schedule details there, and benefits exclude that line. However the benefits list also includes "Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need". That's essentially same as schedule. To avoid duplication, we could keep it only under Schedule and not under Benefits. But then we lose a benefit item; but the benefit list also includes other items. The instruction says preserve ALL substantive information; we can keep it under either section as long as it's present once. So we can place it under Schedule and not duplicate in Benefits.
Thus Benefits section will list all other benefits except the flexible working model line.
Now we need to output HTML fragment with headings
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We need to parse the job description.
The posting includes:
- Job Description (intro paragraph about GRC). That's about the role? Could be "About the role". We'll treat that as About the role.
- Responsibilities: bullet list of duties.
- Qualifications: Minimum Qualifications and Preferred Qualifications.
- Skills: maybe not explicitly listed; but we can infer from qualifications: project management, communication, interpersonal, analytical, problem solving, etc. However we should not invent details. If no explicit "Skills" section, we should not create it. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine qualifications and skills maybe under Qualifications. But we have a Qualifications heading allowed. We'll put qualifications there.
- Benefits: The posting includes "About The Team" with benefits list: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching..., Comprehensive medical..., Flexible working model..., 20+ weeks paid parental leave..., Free access to global on-site wellness centers..., Free and confidential counseling..., Career development and training opportunities. Also mention "For a full list of Team Amex benefits, visit our Colleague Benefits Site." So we have benefits content.
- Pay: The posting includes "The below represents the expected salary range for this job requisition." but no actual numbers given. It says "Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors." No specific range. Since we should not create Pay section unless posting actually states them. It mentions expected salary range but does not give numbers; it's vague. The instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". Since no actual numbers, we should not create Pay section.
- Schedule: The posting mentions flexible working model, hybrid, onsite or virtual arrangements depending on role and business need. That's schedule info. So we can include Schedule section with that detail.
- About Us: Could be considered "About the role"? Already have About the role. Could also be separate "About Us" but not in allowed headings list. Allowed headings are only those listed. So we should incorporate relevant info into About the role or maybe omit. The About Us paragraph is generic company description; could be considered part of About the role? Might be okay to include under About the role as additional context. But we must not repeat job title as heading. We'll put About the role heading and include the introductory paragraphs about GRC and maybe also the About Us? However the About Us is more about American Express overall; could be considered part of About the role? Might be okay.
But we need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include the About Us paragraph content somewhere. If we don't have a heading for it, we could include it under About the role as a paragraph. That's acceptable.
Similarly, "About The Team" benefits we already captured under Benefits.
We also have "Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions." That's a qualification/requirement; could be placed under Qualifications (maybe as a note). We'll include under Qualifications.
We must not include boilerplate like EEO, equal-opportunity, scam-warning, navigation, cookie, legal, duplicated lines, application instructions. So we need to remove those.
Now let's extract substantive content:
Intro paragraph(s):
"The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The objective of the GRC Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. GRC is looking for a Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies."
That's About the role.
Responsibilities list:
- Support end-to-end process management, including capture, assessment, enhancement and resolution, for issues, operational risk events (OREs) and remediations by influencing Business Unit teams who own and action issues, operational risk events (OREs) and remediations
- Tracking records’ progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, and collaborating with other Operational Risk Management (ORM) teams
- Perform quality assurance on documentation and maintenance of records of issues, OREs and remediations to ensure transparency and accountability across ORM processes
- Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
- Provide guidance on specific control enhancements related to issues, and perform sample testing of issues to ensure resolution is complete and effective
- Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issues, OREs and remediation resolution, embedding accountability and ensuring lessons learned are integrated into future ORM practices
- Review and advise the preparation of detailed reports on issues, OREs and remediations’ status, trends, and outcomes to senior management and governance committees and support sharing insights, better practices, themes, etc. across the enterprise
Qualifications:
Minimum Qualifications:
- 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
- Understanding of critical operational risk management lifecycle activities
- Excellent project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience In At Least One Of The Following:
- Scoping, prioritizing, and supporting remediation of operational and compliance related issues, operational risk events and remediations
- Managing investigation of and conducting root cause analysis to address repeated operational risk issue and event types
- Overseeing the remediation process for operational risk issues and events
- Reviewing documentation and maintaining records of operational risk issues, events and remediations to ensure transparency and accountability
- Overseeing the issue, event and remediation resolution processes, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
- Experience in financial services industry.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Benefits (from About The Team):
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Schedule: The flexible working model info already appears in benefits; but schedule could be separate. However we might avoid duplication. The instruction: "Prefer a few substantive sections over many thin ones." So we could incorporate schedule info into Benefits or maybe under Benefits we already have flexible working model. But we could still have a Schedule section if we have distinct schedule info beyond benefits. The posting mentions "Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually." That's schedule. It's also mentioned in benefits as flexible working model. To avoid duplication, we could put schedule info under Schedule section, and benefits section exclude the flexible working model line (or keep it but risk duplication). The instruction says preserve ALL substantive information; duplication is okay? It says remove duplicated lines. So we should avoid duplicating the same sentence. So we need to decide where to place the flexible working model info. It's both a benefit and schedule. Since schedule is a separate heading allowed, we could put schedule details there, and benefits exclude that line. However the benefits list also includes "Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need". That's essentially same as schedule. To avoid duplication, we could keep it only under Schedule and not under Benefits. But then we lose a benefit item; but the benefit list also includes other items. The instruction says preserve ALL substantive information; we can keep it under either section as long as it's present once. So we can place it under Schedule and not duplicate in Benefits.
Thus Benefits section will list all other benefits except the flexible working model line.
Now we need to output HTML fragment with headings and content.
Structure:
About the role
About the role
... (the intro paragraph(s) )
Responsibilities
- ... each responsibility
Qualifications
Minimum Qualifications:
- ... each
Preferred Qualifications:
- ... each
- for any list of duties/requirements/benefits. For qualifications, we have two categories; we could still use
- for each item, and maybe include a
for the category headings. That's fine. We need to include the employment eligibility note as a qualification item. Now Benefits:
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Schedule
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
We also have About Us paragraph that we haven't placed. We could incorporate it under About the role as an additional paragraph after the GRC description. Let's add a secondunder About the role containing the About Us text. About Us text: "At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors
- for each item, and maybe include a