Manager, Revenue Systems & Product Operations

Responsibilities

• Systems & tooling roadmap: Own and maintain the systems and tooling roadmap for Lyft Ads and Lyft Business, sequencing competing priorities across both lines of business.
  • Partner with CEIT and Sales Technology / CRM Engineering to scope, prioritize, and deliver features across Data 360, billing/QTC, and adjacent platforms.
• Product & program ownership: Act as the business-side product owner: gather requirements, write PRDs and specs, manage intake and prioritization across both LOBs, and drive delivery against timelines and dependencies.
  • Platform administration & optimization: Continuously improve core systems in partnership with CEIT (Salesforce and connected RevOps/ad tech tools), ensuring data integrity, clean integrations, and scalable process design.
  • Provide operational inputs (headcount, new-tool needs) into Sales Technology's vendor renewals and evaluate and onboard new tooling.
• People management: Billing Operations
  • Manage the Billing Ops teams across both LOBs.
  • Own cross-LOB prioritization: billing capacity allocation, close-window (BD1–BD4) sequencing, and final tiebreaker decisions when Ads and Lyft Business initiatives compete for capacity.
• Sales Tech backlog & delivery: Run backlog refinement and sprint prioritization across both LOBs, managing dependencies and owning the escalation path with CRM Engineering / Sales Technology to keep in-sprint tickets moving.
• Billing & quote-to-cash build-out: Lead the technical stand-up of billing across Ads (Microsoft Monetize, transitioning to Zuora) and Business (Zuora), including the ad-server-to-Salesforce integration dependency, offline/invoiced billing controls, and digital advertising sales-tax handling.
• M&A & new-market systems integration: Own the Salesforce/RevOps integration workstreams for acquisitions and new markets (e.g., TBR/Alcove and Lyft Europe B2B), translating deal and terms-of-service structures into system design and securing leadership alignment before build begins.
• Access & role governance: Serve as the RevOps point of contact for access roles, integration users, and admin credentials across the stack (Salesforce, Ironclad/DocuSign, ZoomInfo, Outreach, TOM).

Requirements

• 6+ years in revenue/business operations, product operations, or technical program management, ideally supporting a B2B sales or media/ads organization similar to Lyft Business.
• 2+ years directly managing a team, including performance conversations, coaching, and navigating capacity/priority tradeoffs across competing stakeholders.
• Hands-on Salesforce experience; admin- or architecture-level fluency strongly preferred.
• Product or program management background — comfortable owning a roadmap, writing requirements, and managing engineering and IT partners.
• Demonstrated track record of working directly with technical teams to ship features against business needs.
• Player-coach mentality: strategic enough to own the roadmap, scrappy enough to build the spreadsheet.

Qualifications

• Experience with monetization platforms and billing/quote-to-cash systems.
• Familiarity with data platforms and analytics tooling (e.g., audience or measurement data products).
• Prior experience standing up or scaling RevOps tooling in a high-growth environment.

Skills

• Strong communication and collaboration skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience with project management tools and methodologies.
• Knowledge of B2B sales processes and CRM systems.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match to help save for your future.

Pay

• The expected base pay range for this position in the San Francisco area is $156,000 - $195,000, not inclusive of potential equity offering, bonus or benefits.

Schedule

• This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays.
• Hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.