Manager, Revenue Operations (Post-Sales)

About the role

Drive revenue growth through strategic post-sales operations. Manage customer onboarding, support, and retention efforts to ensure customer satisfaction and loyalty.

Responsibilities

• Develop and implement post-sales processes to enhance customer experience and drive sales performance.
• Collaborate with cross-functional teams including sales, product, and customer success to optimize revenue outcomes.
• Monitor customer engagement metrics and provide actionable insights to improve customer retention strategies.
• Manage customer onboarding programs to ensure smooth transitions and high customer satisfaction.
• Support sales team in addressing customer issues and providing solutions to maintain strong relationships.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• 5+ years of experience in revenue operations, sales operations, or a similar role.
• Proven track record of driving revenue growth and improving customer satisfaction.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders.

Qualifications

• Experience with CRM systems and other revenue management tools.
• Knowledge of industry best practices in revenue operations and customer service.
• Ability to work independently and manage multiple projects simultaneously.

Skills

• Strategic thinking and problem-solving skills.
• Customer-centric approach to business operations.
• Effective time management and organizational skills.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule with hybrid options.
• Health insurance coverage.
• Employee discounts on company products/services.
• Professional development opportunities.

Pay

Salary is competitive and commensurate with experience.

Schedule

Hybrid schedule available, combining remote and in-office work.