Manager Revenue Operations

About the role

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance.

Responsibilities

• Manage a team supporting the following areas:
  • Billing Operations: Oversee accurate and timely customer invoicing across all Inhabit brands and billing platforms. Manage billing exceptions, contract-to-invoice accuracy, and price/rate adjustments, and partner with Sales Operations and Legal on contract intake and billing setup.
  • Cash Application: Own daily cash application processes across ACH, wire, lockbox, and credit card. Drive down unapplied cash, improve cash application timeliness and auto-match rates, and ensure proper allocation across brands and entities.
  • Collections & AR Management: Lead aging review, dunning cadence, dispute resolution, and escalation workflows. Partner with Customer Success and Sales on at-risk accounts, and report on DSO, bad debt exposure, and collections effectiveness.
  • Process, Policy Design & Controls: Design and enforce the policies, processes, and internal controls that ensure performance, reporting accuracy, and revenue integrity. Maintain proper segregation of duties across billing, cash application, and collections, and support internal and external audit and lender reporting requirements.
  • Tech Stack Optimization: Partner with the CIO organization to optimize the accuracy and performance of current and future O2C technology stack components, including CRM, CPQ, billing, cash application, collections, and reporting platforms.
  • Reporting & Analysis: Build, analyze, and report on the metrics the O2C organization monitors on a standard cadence, including DSO, unapplied %, billing cycle time, dispute aging, write-offs, and collections effectiveness, to Finance leadership and other key stakeholders.
  • Strategy & Planning: Partner with FP&A and divisional leadership to drive annual and ad hoc planning activities that align O2C performance, resources, and organization design with company goals.

Qualifications

• Minimum of 7 years' experience in Order-to-Cash, Revenue Operations, Billing, or AR leadership within a SaaS or software organization
• 1 year of leadership or supervisory experience managing billing, cash application, and/or collections teams
• Ability to demonstrate, through specific project examples, the ability to partner with Accounting, FP&A, IT, Sales, and Customer Success to drive O2C optimization
• Data-driven mindset with proven experience utilizing metrics and insights as tools for informed decision-making
• Strong financial acumen and understanding of revenue, cash flow, and AR drivers
• Strong understanding of internal controls and segregation of duties within O2C; experience supporting external audits and lender/compliance reporting
• Advanced skillset in Salesforce CPQ, NetSuite, and reporting/analytics platforms (e.g., Snowflake, Blackline)
• Proven experience leading process standardization and centralization across multiple business units or brands
• Strong organizational skills and ability to prioritize and communicate
• Strong team leadership skills to continue growing and scaling the O2C organization
• Excellent listening, verbal, and written communication skills

Benefits

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Account
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retail Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs