Manager Revenue Cycle Pre-Registration

Employment Type: Full Time | Location: Remote | Reports To: VP of Revenue Cycle Management | Must reside in one of the following states: Arkansas, California, Kentucky, Massachusetts, Nevada, New Mexico, Oregon, Utah, Tennessee, Texas, Wyoming.

About the role

This position is responsible for the day-to-day oversight of the Patient Assistance Center Pre-Registration team, ensuring efficient access operations, consistent service delivery, staff readiness, and alignment with organizational revenue cycle goals.

Responsibilities

• Monitor and report on key metrics, including secure rates, days out, authorization initiate-to-complete, no-authorization denial trends, call center metrics, and department productivity.
• Proactively perform root-cause analyses and develop action plans when metrics do not meet internal goals or industry best practices.
• Complete monthly trending analyses and present findings to senior leadership.
• Develop and monitor adherence to specific goals, performance standards, and policies & procedures for each area of responsibility.
• Define, implement, and manage clear quality and productivity standards across all areas of responsibility.
• Stay abreast of third-party payers and government guidelines as well as company policies and procedures to ensure compliance; proactively implement operational changes and provide timely staff education.
• Collaborate with legal and compliance departments on matters that impact access services.
• Maintain deep understanding of key processes within both Financial Clearance and Pre-registration.
• Maintain detailed understanding of dashboard management, including system functionality, workflows, and reporting.
• Collaborate with physician and hospital leadership to streamline processes that impact the authorization, referral, or financial clearance of an account; regularly round and seek feedback from stakeholders.
• Develop and implement strategies to improve employee engagement; actively participate in succession planning and career advancement for direct reports.

Requirements

• Bachelor’s degree in healthcare administration, business administration, finance, education, or a related field preferred; equivalent combination of education and directly relevant work history may be considered.
• Minimum of five years of progressively responsible experience in revenue cycle, eligibility, financial clearance, patient assistance, or a related healthcare function.
• Travel: no more than 25%.

Skills

• Advanced writing and presentation skills for communicating across a variety of stakeholders.
• Project and time management skills with an ability to meet deadlines through prioritization.
• Proficient in Microsoft Office products.
• Ability to build professional relationships across all levels of leadership.