Manager Revenue Cycle

About the role

The Manager of Revenue Cycle is a member of the Revenue Cycle team within the Yield Management Division of our healthcare data analytics company. This department may work directly with other members of Yield to ensure department expectations are accomplished.

Responsibilities

• Hire, develop, coach, lead and retain top-tier talent with a focus on building and improving a team and culture that can assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
• Analyzes the organization's revenue streams to identify opportunities to maximize revenue or margins.
• Collects, analyzes, and interprets revenue-related data across multiple revenue streams. Uses findings to recommend changes to product/service pricing based on availability and expected demand, with the goal of driving incremental revenue and increasing profitability.
• Modifies revenue management strategies to reach targeted markets.
• Maintains department efficiency and ensures that output meets expectations.
• Oversees financial operations of the department.
• Responsible to develop, plan, organize and implement strategies to process payments, improve cash flow and manage the overall health of the company's receivables.
• Enhances and standardizes work-flow processes throughout the revenue cycle to assist in achieving consistency and ensures effectiveness in maximizing the utilization of efforts and resources.
• Compiles and prepares various status reports for management to analyze trends and make recommendations for efficiency improvements.
• Develops and maintains relationships with outside vendor(s) to better understand their policies to better serve their needs.
• Directs the successful delivery of Accounts Receivable (AR) audit services to the client by managing the team(s) assigned to the engagement.
• Develops appropriate policy and standard operating procedures that will complement the collection process and ID cash allocation against original claim ID.
• Provides leadership and direction and ensures that the client's needs and expectations are met and exceeded.
• Reviews audit progress against established metrics and direct activities as needed to ensure achievement of business goals and customer expectations.
• Ensures effective coordination with Business Optimization and other support functions to achieve audit goals.
• Demonstrates awareness and sensitivity to the needs of the client, the needs of the audit team, and the profitability of the audit engagement.
• Continually works to improve efficiency, productivity and reduce operational costs while providing 100% compliance with customer contract and company policies.
• Serves as top escalation point to resolve any customer issues that are roadblocks to customer satisfaction.
• Leads the implementation of all appropriate actions by other leaders and teams to understand and resolve issues and ensures follow through until closure and complete customer satisfaction.
• Serves as a liaison between the audit team and the client to ensure alignment on audit objectives and deliverables.
• Collaborates with SAM to achieve in growth opportunities within existing and potential clients.
• Ensures compliance all HIPAA regulations regarding the safe guarding of Protected Health Information (PHI) and communicates to all associates involved in the audit engagement.

Qualifications

• Bachelor’s Degree in Accounting/Finance/Business required.
• 3-5+ years prior work experience in accounting or business operations; preferably healthcare experience with financial systems.
• 2-4 years of People Management and related experience required.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook) required; Microsoft Access experience preferred.
• Strong SQL querying skills.
• Proficient with Tableau for reporting insights.
• Prior experience with direct client contact (account management, audit, sales, etc.) required.
• Ability to lead, influence, manage, and motivate others.
• Knowledge of basic accounting practices.
• Excellent organizational ability required to handle multiple priorities.
• Strong attention to detail and accuracy.
• Requires working knowledge of and applicable industry-based standards.
• Excellent verbal and written communication skills.
• Ability to work well in an individual and team environment.
• Knowledge of revenue cycle practices; Healthcare experience a plus.

Skills

• SQL querying skills
• Tableau for reporting insights

Benefits

Base compensation ranges from $80,000 to $110,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.