Manager - Revenue Cycle

About the role

This role serves as a business enablement leader, supporting our business partners in overseeing the management of our systems and applications. In this role, the manager will oversee both processes and people to complete both regular ongoing tasks as well as long-term projects to maintain and enhance the systems (both homegrown and vendor supported) that support our Accounts Receivable (AR) processes.

Responsibilities

• Systems Support: Oversee systems tasks supporting the ongoing maintenance and enhancement of our AR systems. This can include direct execution of tasks, oversight of others’ performance, and collaboration with IT partners. Typical tasks can include, but are not limited to tasks supporting Change Management, Access Management, and System Interfaces.
• Systems Projects: Manage medium- to long-term projects supporting our AR systems throughout the Systems Development Life Cycle (SDLC), advancing progress towards longer-term goals across both operational and IT teams. Typical components of these projects can include, but are not limited to, drafting business requirements, validating data flows, Quality Assurance and User Acceptance Testing.
• Team Development: Lead, coach, and develop colleagues supporting Revenue Cycle systems improvement work, including work direction, cross-training, performance/review support, and maintaining accountability across assigned responsibilities.

Requirements

• Strong knowledge of systems support and application management, with the ability to oversee ongoing maintenance, issue resolution, and process improvements across business-critical systems
• Working knowledge of the Systems Development Life Cycle (SDLC), including requirements gathering, testing, implementation, and post-deployment support
• Project management skills with the ability to lead medium- to long-term initiatives, manage priorities, track progress, and drive work across cross-functional teams
• Strong critical thinking, problem-solving skills, and root cause analysis, with the ability to assess data flows, identify issues, and recommend practical solutions
• Relationship management skills, with the ability to build trust and collaborate effectively with business owners, IT teams, vendors, and other key partners
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders and communicate business needs clearly to technical teams
• Experience leading, coaching, and developing team members, including setting expectations, providing feedback, and supporting long-term growth
• The ability to balance day-to-day operational support with longer-term strategic projects in a fast-paced, service-oriented environment
• The ability to influence and collaborate with stakeholders at various organizational levels across Revenue Cycle, Operations, Finance, IT, and vendor/partner teams where applicable
• Understanding of Accounts Receivable, Revenue Cycle, or other healthcare operations is preferred
• Experience supporting both internally developed and vendor-supported systems is preferred

Qualifications

• 5+ years of systems and/or operations experience
• 3+ years of leadership experience, which can include coaching, developing, project managing, etc.