Manager, Retention Sales

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use 3D technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy success with a supportive, dynamic, and collaborative culture focused on meeting customer and employee needs.

About the role

As the Retention Sales Manager, you will provide sales leadership to maximize renewal opportunities and ensure high customer retention rates. You will collaborate with IMAGINiT Senior Sales Leadership to train, motivate, and assist the sales team with strategies and process improvements to achieve best-in-class renewal rates, as well as company, team, and individual goals.

Responsibilities

• Assist in developing and executing staffing strategies for the retention team to support desired retention rates and optimal call flow management.
• Provide direct management and ongoing development to the retention team and retention sales leadership.
• Contribute to prescribed sales methodology and enforce repeatable practices with measurable metrics.
• Lead skill development and create growth opportunities for retention representatives.
• Forecast monthly and quarter-to-date renewals; measure and report regularly on team goals.
• Monitor performance, assess work quality, and implement recognition or disciplinary actions based on individual goal achievement.
• Provide indirect management and support for sales across other IMAGINiT divisions.
• Deliver ongoing coaching to drive exceptional performance and best-in-class retention rates.
• Develop and maintain a team culture focused on performance, professionalism, and phenomenal customer experience.
• Participate in marketing and sales efforts associated with renewals and client retention.
• Act as an interface with Autodesk (our main partner) to achieve incremental gains through collaboration.
• Enforce sales compliance with consistent sales methodologies.
• Build interpersonal relationships internally, with customers, and technology suppliers.
• Introduce leading-edge technology to a rapidly growing subscriber base to improve sales effectiveness.

Requirements

• Minimum of three years of sales management experience.
• 3 to 5 years of sales experience with a history of meeting or exceeding sales quotas.
• SaaS sales or sales management experience is a plus.
• Excellent written and verbal communication skills.
• Problem-solving mindset with a “get it done” attitude and strong self-motivation.
• Superior organizational and time management skills with a “make-it-happen” attitude.
• Strong decision-making skills and judgment.
• Excellent leadership skills and a strong work ethic.
• Background in telesales or call center selling (B2B technology sales preferred).
• Proficiency in CRM systems and MS Office products.
• Experience growing a sales region.
• Customer success or team selling experience is a plus.
• Bachelor’s degree.

Pay

Base pay: $85,000–$90,000 with an OTE of $160,000+ (uncapped commission).

Benefits

• Health, Dental, and Vision insurance.
• Healthcare Spending Account (HCSA).
• Short- and Long-Term Disability.
• Employer-provided Life, Dependent Life, and AD&D Insurance.
• Voluntary Benefits: Personal Life and Critical Illness Insurance.
• Registered Retirement Savings Plan (RRSP) with company match.
• Wellness Programs.
• Paid Holidays, Vacation, and Sick Leave.
• Tuition Reimbursement.
• Service Awards.
• Employee Referral Bonus Program.

Schedule

Travel: 20–30% annually.