Manager, Retention Sales

About the Role

As the Retention Sales Manager, you will dedicate your efforts to providing sales leadership for maximizing our renewal opportunity and ensuring high customer retention rates. You will collaborate with IMAGINiT Senior Sales Leadership to effectively train, motivate, and assist sales with strategies and process improvements to help them achieve best in class renewal rates as well as company, team, and individual goals.

Responsibilities

• Assisting with the development and execution strategies for staffing requirements of the retention team to support the desired retention rates and contact database to provide optimal call flow management and contract coverage
• Providing direct management and ongoing development to the retention team and retention sales leadership
• Contributing to prescribed sales methodology and enforce repeatable practices with measurable metrics
• Leading and providing skill development and an environment of growth opportunities for the retention reps
• Forecasting monthly and quarter-to-date renewals, measure and report regularly on team goals
• Monitoring performance, access quality of work and recognition/disciplinary actions based on meeting/exceeding of individual goals
• Providing indirect management/support for sales across the other divisions of IMAGINiT
• Delivering ongoing coaching to support and drive exceptional performance and best in class retention rates
• Developing and maintaining a team culture focused on performance, professionalism and delivery of phenomenal customer experience
• Taking part in marketing and sales efforts associated with renewals and client retention
• Acting as an interface with our main partner (Autodesk) and their regional and local people to see that there are incremental gains from working together
• Enforcing sales compliance with consistent sales methodologies
• Developing interpersonal relationships internally, with customers & technology suppliers
• Bringing leading edge technology to a rapidly growing subscriber base to improve sales effectiveness

Qualifications

• A minimum of three years sales management experience
• 3 to 5 years of experience in sales with a history of meeting/exceeding sales quotas
• SaaS Sales or Sales management a plus
• Demonstrate excellent written and verbal communication skills
• Be a problem solver with a "get it done" attitude and strong self-motivational attributes
• Possess superior organizational/time management skills and a "make-it-happen" attitude
• Strong decision-making skills and judgment
• Excellent leadership skills with a strong work ethic
• Background in telesales or call center selling over the phone B2B (technology sales preferred)
• Proficiency in utilizing CRM systems, MS Office products
• Experience growing a sales region
• Customer success/team selling experience a plus
• Bachelor's Degree

Pay & Schedule

• Travel: 20-30% annually
• Base pay: 85K-90K and OTE 160K Plus with uncapped commission

Benefits

• Health, Dental, and Vision
• Healthcare Spending Account (HCSA)
• Short- and Long-Term Disability
• Employer Provided: Life & Dependent Life Insurance and AD&D Insurance
• Voluntary Benefits: Personal Life and Personal Critical Illness Insurance
• Registered Retirement Savings Plan (RRSP) with company match
• Wellness Programs
• Paid Holidays
• Vacation and Sick Leave
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program