Manager, Retention Marketing, Commerce Platform

About The Team

DoorDash’s mission is to grow and empower local economies. We connect people with the local businesses they care about through intelligent, last-mile delivery technology — helping grow those businesses and the communities that support them. To further this mission, we’re looking for an experienced marketer to sit at the intersection of growth, product, and marketing operations.

Role Overview

We’re looking for a Retention Marketing Manager to lead CRM strategy for our Commerce Platform, a core pillar of DoorDash’s merchant ecosystem. You’ll be responsible for crafting lifecycle programs that drive adoption, retention, and ongoing engagement across our suite of Commerce Platform solutions. You’ll collaborate cross-functionally with product, engineering, operations, and other marketers to influence key business outcomes through CRM channels, including email, push, SMS, and in-app messaging.

Responsibilities

• Develop a comprehensive CRM strategy across the merchant lifecycle for the Commerce Platform—including automated flows, experiments, and ad hoc campaigns.
• Lead a team of two direct reports who will help to brief, optimize, and execute CRM ad-hoc campaigns and automations for the Commerce Platform business line.
• Partner with Integrated Marketing to build campaign briefs based on business goals and audience behavior, determining the right channel mix, targeting, and messaging cadence.
• Lead end-to-end campaign planning in collaboration with Marketing Ops, including creative development, stakeholder feedback, audience segmentation, and QA.
• Align CRM initiatives with broader lifecycle programs to ensure consistency across merchant touchpoints.
• Analyze performance data, establish benchmarks, and deliver actionable reporting to optimize future campaigns.

Requirements

• 6+ years of experience in lifecycle, retention, or growth marketing, preferably in B2B or SaaS environments.
• Demand Gen experience is a plus.
• A proven track record of driving results through cross-channel CRM campaigns.
• Strong cross-functional collaboration and stakeholder management skills.
• Hands-on experience with CRM platforms (e.g., Iterable, Pardot) and comfort working with complex data and segmentation tools.
• Sharp analytical thinking and the ability to build data-driven strategies and report performance impact.
• Exceptional organization, ownership mindset, and the ability to manage multiple priorities.
• A bachelor’s degree or equivalent experience.

Qualifications

• Experience with CRM platforms (e.g., Iterable, Pardot).
• Comfort working with complex data and segmentation tools.
• Sharp analytical thinking and the ability to build data-driven strategies and report performance impact.
• Exceptional organization, ownership mindset, and the ability to manage multiple priorities.
• A bachelor’s degree or equivalent experience.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
• Medical, dental, and vision benefits.
• 11 paid holidays, disability and basic life insurance.
• Family-forming assistance, and a mental health program.

Pay

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants.

Schedule

The role is expected to be filled by 9/6/26.