Retention Marketing Manager

About the role

We are looking for a skilled marketer with experience in email and SMS marketing, retention strategies, and DTC customer lifecycle and retention marketing. You will manage 10-12 brands' email and SMS marketing accounts, including project management, client relations, and communication, while also overseeing the client success team and developing campaign strategies.

Responsibilities

• Manage 10-12 brands' email and SMS marketing accounts
• Project management
• Managing client relations and communication
• Oversight of the client success team
• Developing quarterly and monthly campaign strategies
• Flow/automation strategies
• List growth strategies
• Retention strategies
• Work directly with the director of lifecycle, the marketing and the creative teams, and The Greenhouse partners on retention and creative projects

Requirements

• Operate within company hours: Monday to Friday from 9am to 5pm ET / PT
• Experience with Klaviyo, ActiveCampaign, Hubspot, Braze and / or Iterable
• Experience with Attentive or other mobile platforms
• Experience fully managing and implementing retention strategies (email, SMS, loyalty programs)
• Knowledge of DTC customer lifecycle and retention marketing
• An eagle eye for creativity and details
• A deep understanding of e-commerce marketing and tactics

Benefits

• Career growth opportunities and performance bonuses
• Flexible working environment (remote-first)
• Paid holidays and paid time off
• Opportunities for professional growth and development
• The opportunity to lead 6-8 figure brands to success through retention strategies
• The opportunity to work with fun and fast-growing brands
• The opportunity to collaborate with the marketing and creative teams on advanced retention and marketing strategies
• Unlimited resources to grow in your field

Pay

$70,000 - 80,000 per year

Schedule

Monday to Friday from 9am to 5pm ET / PT