Manager, Retail Workforce Planning

About the role

At Curaleaf, we're redefining the retail experience through innovation, operational excellence, and data-driven decision-making. As a Retail Labor Manager, you will play a critical role in shaping and optimizing our enterprise labor strategy across a multi-unit retail environment.

Responsibilities

• Develop and maintain enterprise labor models that accurately align staffing levels with customer demand and operational workload.
• Create forecasting models using sales trends, transaction volume, customer traffic patterns, promotional activity, and seasonality.
• Create labor allocation strategies and staffing plans that support operational goals while maximizing efficiency.
• Build scalable labor models, develop workforce management processes, and implement reporting tools that drive productivity, profitability, and exceptional customer experiences.
• Partner with Finance and Retail Operations to evolve labor standards and workforce planning strategies.
• Serve as the primary owner of workforce management tools, including Dayforce and future scheduling platforms.
• Ensure store schedules align with labor models, peak traffic periods, and operational requirements.
• Analyze workforce productivity metrics and operational performance data to drive labor efficiency and profitability.
• Evaluate store workflows and develop engineered labor standards across retail functions, including customer service, point of sale, inventory management, merchandising, and opening/closing procedures.
• Lead labor-related initiatives supporting new store openings, remodels, acquisitions, and operational enhancements.
• Support payroll and attendance policy adherence across the organization.

Requirements

• Bachelor's degree in Business Administration, Finance, Retail Management, Operations Management, Industrial Engineering, Human Resources, or a related field.
• 5+ years of progressive experience in labor modeling, labor planning, workforce analytics, workforce management, and retail operations.
• Experience managing labor budgets and workforce planning across multiple retail locations.
• Knowledge of retail scheduling optimization and labor forecasting best practices.
• Demonstrated success developing labor models, forecasting tools, and labor optimization initiatives.
• Strong understanding of workforce management systems, scheduling platforms, and labor planning methodologies.
• Experience with workforce management platforms such as Dayforce, UKG/Kronos, Legion, Reflexis, Blue Yonder, WorkForce Software, Workday, ADP Workforce Now, or similar systems.
• Advanced Microsoft Excel skills, including Pivot Tables, Power Query, Power Pivot, complex formulas, and data modeling.
• Experience analyzing large datasets and delivering actionable recommendations to business leaders.
• Strong business acumen with the ability to balance operational needs, workforce strategies, and financial objectives.
• Proven ability to build relationships and influence stakeholders across multiple functions and leadership levels.
• Self-starter with a proactive mindset and the ability to work independently in a fast-paced, evolving environment.
• Comfortable navigating ambiguity, conflicting priorities, and complex organizational challenges.
• Continuous learner with a passion for process improvement and operational excellence.

Qualifications

• Experience implementing or administering Dayforce workforce management solutions.
• Previous experience in a dedicated Labor Analyst, Workforce Planning, or Retail Workforce Management role.
• Experience developing engineered labor standards and conducting time and motion studies.
• Experience creating dashboards and reporting solutions using Power BI, Tableau, or similar business intelligence tools.
• Advanced Excel capabilities, including macros and automation.
• Experience supporting large-scale retail organizations with multi-state operations.
• Passion for using data to influence strategy and drive measurable business results.

Skills

• Strategic thinking and problem-solving skills.
• Data analysis and interpretation skills.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail and organizational skills.

Benefits

• Health & Wellness: Medical, dental, and vision insurance*
• Financial Security: 401(k) retirement plan with company match
• Time Off: Paid time off (PTO) including vacation*, sick leave and holidays
• Parental leave
• Bereavement leave
• Additional Perks: Employee discounts, recognition programs, pet insurance*

Pay

$118,000—$135,000 USD

Schedule

On-site, 5 days a week.