Manager, Resource Management

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships — all united by our pioneering agentic marketing platform, WPP Open — we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

About the role

The Manager, Resource Management is responsible for aligning capabilities with client needs to ensure timely and effective fulfillment of roles. This position plays a critical role in advising client teams on fulfillment timelines, staff planning, and role expectations, while maintaining accurate data. The Capacity Planner navigates between various fulfillment channels to optimize team configurations and enhance client strategies.

Responsibilities

• Aligned to a book of business, agency, and/or group of accounts
• Advise client teams on fulfillment timelines to ensure client readiness and success
• Advise client teams on roles expectations and recommendations against staff plans
• Own and drive data accuracy used for Workforce Planning
• Pivot between fulfilment channels and understand skills needed to plan client strategies (Talent Acquisition/ Contracting/Resource Management)
• Collaborate with client teams to ensure Staff Plans are accurate and always maintained
• Works to assemble and optimize the best possible team for our clients
• Ensure the fulfillment of staff plans across internal and external supply
• Simplify client team interactions; facilitating and aggregating all needs between our Resource Management and Talent Acquisition functions (including contract & offshore needs)
• Partner with Workforce Planning to provide client demand input to shape current & future demand predictions and strategies
• Act as a central point of contact for client teams, simplifying communication and ensuring clarity in staffing requirements
• Continuously assess and refine the staffing fulfillment process to enhance efficiency, minimize bottlenecks, and improve the overall client experience
• Monitor and track the progress of fulfillment activities, ensuring alignment with the client's needs and strategic goals
• Utilize data and analytics to measure the effectiveness of the fulfillment plan, making data-driven decisions to optimize staffing levels
• Develop a deep understanding of client needs, expectations, and existing staff plans
• Leverage knowledge of Resource Management, Workforce Planning, and staffing solutions and utilize expertise to advise client teams effectively
• Maintain accurate data for Workforce Planning, utilizing data analytics to monitor fulfillment activities and make data-driven decisions
• Handle confidential and sensitive data and information with discretion
• Effectively manage, set expectations, and communicate with senior stakeholders
• Provide strategic recommendations to enhance client outcomes
• Aim to reduce bottlenecks and improve efficiencies in the staff fulfillment process
• Operate with a high degree of autonomy, making independent decisions to align staffing capabilities with client needs
• Serve as the central point of contact for client teams, simplifying communication and ensuring clarity among internal and external partners
• Collaborate closely with cross-functional teams, influencing and guiding them towards effective staffing solutions and client strategies
• Resolve cross-functional conflicts, promoting teamwork and ensuring smooth collaboration between internal partners and leadership
• Act as a trusted advisor, offering creative solutions to complex staffing challenges
• Simplify client team interactions and facilitate clear communication between Resource Management and Talent Acquisition functions

Qualifications

• Experience and ability to effectively manage, set expectations, and communicate with senior stakeholders
• Demonstrated ability to resolve cross-functional conflicts, promoting teamwork and collaboration
• Ability to handle confidential and sensitive data and information

Benefits

WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

• Competitive medical, vision, and dental insurance
• Group retirement plans
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days

Pay

US Pay Range: $60,000 - $140,000 USD

Schedule

Hybrid approach, with teams in the office around four days a week.