Manager, Residential Sales

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Direct applicants only. We are not seeking 3rd party recruitment services for this role. We’re looking for a dynamic Manager, Residential Sales to lead and elevate our residential acquisition engine to include door‑to‑door canvassing, home security sales, and save/win‑back strategies. In this impactful role, you’ll blend field execution with strategic leadership to drive profitable growth, high‑quality customer conversions, and superior retention. You’ll manage daily operations, coach a diverse sales team, optimize performance, and ensure compliance across assigned markets. What You’ll Do Drive Sales & Customer Acquisition (25%) Lead door‑to‑door sales execution, ensuring effective territory and route planningCoach representatives on AIDA‑style porch conversations and appointment qualityOversee residential security sales, neighborhood blitzes, and proximity selling efforts Lead & Develop a High‑Performing Team (20%) Recruit, train, coach, and evaluate sales reps, security specialists, and win‑back agentsImplement performance tiers and incentives tied to installed/activated accounts, churn windows, and customer satisfaction. Develop a talent pipeline to backfill underperforming or offboarded repsConduct regular team and individual meetings to review performance and goals Drive Residential Security Sales (15%) Drive adoption of professionally installed home security systems through neighborhood blitzes and proximity selling. Oversee compliance with disclosure requirements and local solicitation ordinances. Monitor activation rates and upsell opportunities for multi-service bundles. Boost Retention & Win‑Back Success (15%) Design strategic campaigns to reduce churn and re‑engage former customersUse pipeline visibility to proactively intervene during cancel windowsCollaborate with Marketing on targeted offers and messaging Ensure Operational Excellence (10%) Deploy and manage the tech stack including routing tools, CRM mobile capture, and compliance platformsMonitor KPIs, conduct bi‑weekly funnel reviews, and enforce compliance practicesImplement safeguards such as anti‑double‑knock protocols and adherence to solicitation rules Manage Financial & Performance Outcomes (10%) Achieve monthly revenue targets and ensure rep‑level profitabilityTrack contribution margin, conversion funnels, and customer acquisition costs Other duties as assigned (5%) WHAT YOU BRING: Bachelor’s degree in Business, Management, or related field5+ years of residential sales leadership, ideally in home security, telecom, or home servicesProven success in door‑to‑door sales operations and team scalingStrong understanding of unit economics, CAC optimization, and performance‑based compensation modelsExcellent communication, coaching, and compliance management skillsTech‑savvy with CRM routing tools and pipeline analytics experienceHigh emotional intelligence, strong critical thinking, and the ability to thrive in fast‑paced, seasonal environmentsSkilled in creating rapport and credibility in face-to-face interactionsMotivated to scale teams and replicate success across markets. Critical thinking and problem-solving skillsAbility to prioritize and organize multiple work assignmentsStrong interpersonal skills with the ability to communicate with various team members. Attention to detail; High level of accuracy. Valid driver’s license with a safe driving record WORK ENVIRONMENT Work occurs 50% indoors and 40% outdoors in varying weather, plus 10% in a vehicle or sheltered outdoor environmentRide‑alongs with D2D reps take place during peak seasons for 30 minutes to 2 hours per dayTypical schedule: Monday–Friday, 10am–7pm, with occasional overtime or weekends to meet deadlinesPhysical demands include regular walking, standing, driving, and occasional lifting up to 45 pounds WHAT WE OFFER A leadership role with direct impact on growth, retention, and team successOpportunities to build and scale high‑performance sales teamsA supportive environment focused on coaching, collaboration, and continuous improvement Benefits include: Tuition reimbursementIn-house training programsCompany‑paid Dental, Term Life Insurance & Long‑Term DisabilityLow-cost Medical, Prescription, and Vision plansHealth Savings Account with annual company contributions401(k) with a company matchDiscount on Smithville Products and ServicesGenerous PTOPaid holidays WHO WE ARE For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer Powered by JazzHR 6dc5XYRmSR