Residential Sales Manager

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go.

About the role

ADT is seeking a bright and assertive Residential Sales Manager in your area. Working at ADT means being part of a team with the tools, resources, and support to explore opportunities and realize your full potential. This role leads residential sales functions within a market or district, focusing on building effective programs to train the sales team on in-home sales techniques.

Local managers have flexibility to grow their markets within broad guidelines, fostering a highly entrepreneurial, fast-paced culture. Generous incentive plans reward positive results, and corporate headquarters provides marketing, financial support, and a sophisticated technology infrastructure.

Responsibilities

• Manage the sales teams within a defined territory or region(s).
• Focus on selling diverse products to higher-end consumers while maximizing recurring revenue contribution and profitable installation dollars.
• Develop awareness and proficiency in connected home products and services, including Residential Integrated Products & Services.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate, and coach Sales Representatives.
• Develop team success by regularly communicating results and job expectations.
• Establish performance metrics for sales teams and monitor results; provide feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews and appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives as required.
• Formulate organic self-generated lead programs and train representatives in working with defined GOLD promoters to enhance self-generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies, and services through timely communications.
• Hold regular sales meetings with Sales Representatives (minimum weekly).
• Interact with all levels—from executives to installers—while engaged in problem-solving and conflict resolution.
• Model and champion ADT values; create a safe environment for discussing and resolving values-related issues.

Requirements

• Highly motivated, technically skilled, and customer-focused individuals.
• Ability to grasp and explain Residential Integrated Products & Services.
• Experience in managing sales teams and driving performance.
• Strong leadership, coaching, and mentoring skills.
• Entrepreneurial mindset with the ability to grow markets within broad guidelines.

For commission-based roles, compensation is solely based on the individual’s sales volume.

Los Angeles applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia applicants: Background checks will be conducted during the employment process, with information reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.