Manager, Repair & Maintenance - South & Central

The Role

The ideal candidate for this role will have a minimum of 5 years of experience in retail construction, operations or facilities management, preferably within a luxury environment. The candidate will have strong analytical and problem-solving abilities to effectively troubleshoot issues and develop practical solutions. You will have strong time management skills with the ability to effectively prioritize tasks, follow-through on commitments, and have the ability to perform well under pressure while consistently meeting tight deadlines.

Requirements

• Knowledge of FEXA or other service platform
• Proficiency in CAD and Adobe Acrobat
• Availability to work full-time hours to meet business needs, including holidays, evenings, and weekends
• Flexibility and willingness to travel up to 40% for on-site projects
• Dual English and Spanish speaking preferred

Responsibilities

The R&M Manager will be responsible for overseeing the planning, coordination, and execution of all Repair & Maintenance (R&M) activities across boutiques in the SOUTH and CENTRAL regions. This role will manage the daily operations related to boutique upkeep, ensuring timely and effective maintenance to preserve Maison standards.

• Day to day repair coordination
• Creation and execution of planned refresh calendar for each boutique
• Budget monitoring and vendor selection

Qualifications

The Manager of Repair and Maintenance will report directly to the Sr. Manager of Repair and Maintenance and will be based in Miami. In This Role, You Will:

• Coordinating R&M needs of boutiques and offices by managing relationships with vendors, as well as external and internal partners
• Oversee daily Repair & Maintenance operations for boutiques in the assigned region
• Collaborate with Store Planning and Visual Merchandising/Events teams to coordinate transversal projects and rollouts, including façade takeovers, seasonal installations, and IT/technology upgrades
• Ensure all work orders on the FM platform are reviewed and completed in a timely manner
• Cookordination and management of ad-hoc repair and maintenance interventions to uphold the Maison’s prestige across physical spaces
• Issue and track purchase orders (POs), manage invoices and payments, and update budget tools for all CAPEX and OPEX projects
• Partner with Store Planning and Procurement team to source appropriate vendors, execute contracts, and create buffer stocks for special elements and materials
• Conduct periodic market visits to assess maintenance and upkeep of boutiques, while providing local staff training on R&M protocols
• Develop and manage preventative maintenance schedules to reduce downtime and minimize unexpected repairs at boutique locations
• Provide regular updates on project statuses, including budget tracking, progress reports, and any potential risk of or delays
• Manage vendor and contractor relationships, negotiate terms as needed, and ensure the highest standards of service delivery
• Remain on-call to address emergency repair situations and provide swift solutions to minimize disruption to boutique operations
• Ensure all repair and renovation work adheres to company standards, local regulations, and safety requirements, with inspections conducted during and after project completion

Benefits

Richemont offers a generous compensation and benefits package for eligible employees.