Manager, Reliability Service

About the Role

The ATS IA Services team is a dynamic, change-leading team that delivers value-driven Reliability and Operational Excellence Services to customers worldwide. This role balances strategic development of ATS Industrial Automation (IA) Reliability Services offerings with hands-on leadership of project execution and customer engagement. As the Reliability Services Manager, you will be responsible for the effective development, planning, and execution of all ATS IA reliability projects, driving business growth, delivery of quality services, and customer satisfaction.

Responsibilities

• Technical Sales Support: Enable the sales organization to position and sell Reliability Services by translating customer needs into clearly defined, technically sound, and commercially viable solutions. Develop technical proposals including description of solution, deliverable definition, cost estimation, and proposed schedule.
• Management of Reliability Services Projects: Oversee project execution, including planning, resource identification and allocation, and cost and schedule management. Ensure the correct tools and processes are selected, team members are trained, and project risks are identified with mitigation actions in place. Monitor projects to ensure high-quality execution and delivery.
• New Product Development: Based on internal and external customer feedback, work with cross-functional teams to modify existing solutions or develop new ones to support reliability and operational excellence objectives.
• Team Leadership and Capability Development: Lead, mentor, and develop Reliability Services resources, fostering technical excellence, consistency in execution, and a strong customer-focused culture. Support workforce planning and capability growth aligned with business demand.
• Cross-Functional Collaboration: Foster collaboration across departments to align activities with strategic goals. Work closely with functional leaders and the ATS Life Science Reliability team to ensure consistency in goals, services, project execution, and product quality.
• Reliability Subject Matter Expert: Serve as the primary ATS IA subject matter expert for Reliability and Asset Management, providing technical leadership, training within ATS, and to customers on Reliability principles and ATS IA Reliability services capability. Assist in project execution as needed.
• Support Financial Reporting: Assist management and the finance department in accurate reporting and forecasting of bookings, revenue, EBIT, margin, and other financial requirements.
• Performance Monitoring: Establish KPIs and metrics to track the effectiveness of Reliability Services operations and sales. Develop reporting mechanisms to provide regular updates to senior management and stakeholders.
• Innovation and Continuous Improvement: Encourage a culture of innovation and continuous improvement, fostering creativity, experimentation, and knowledge sharing to drive efficiency gains and competitive advantage. Use data analysis and lessons learned for process optimization.
• Owner for Relialytics: Serve as the business owner for the Relialytics platform, ensuring it supports scalable service delivery, functions optimally, and is continually improved to meet growing business needs.
• Compliance and Ethics: Ensure all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

Requirements

• Bachelor's degree in Engineering, Business Administration, Management, Strategy, or related field. Advanced degree (MBA or equivalent) preferred.
• Proven experience in operations management, reliability engineering, and continuous improvement.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Demonstrated experience owning or contributing to a P&L or service business.
• Demonstrated success in leading teams and driving change.
• Proven ability to scale services, tools, or offerings across regions or business units.
• Experience working with capital equipment, manufacturing operations, or asset-intensive industries.
• Knowledge of project management methodologies and tools.
• Familiarity with industry-specific regulations, standards, and best practices.

Health & Safety Considerations

• Work in compliance with divisional health, safety, and environmental procedures.
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tag out methods.
• Report any unsafe conditions or unsafe acts.
• Report defects in any equipment or protective device.
• Ensure required protective equipment is used for assigned tasks.
• Attend all required health, safety, and environmental training.
• Report any accidents/incidents to supervisor and assist in investigations.
• Refrain from engaging in pranks, contests, feats of strength, unnecessary running, or rough and boisterous conduct.

About ATS Industrial Automation

Join our globally growing team at ATS Industrial Automation, where we create complex automation solutions that sustainably impact lives around the world. ATS is a publicly traded global company with a proud 40-year history, helping drive the future with factory-wide automation solutions. With 600 skilled employees worldwide, we design, build, and service mission-critical automated assembly and test solutions for mobility, nuclear, and specialty automation. Our customers are leaders in their industries and rely on us to deliver on time and on budget. Combined with our broad product portfolio, financial strength, and global presence, we provide the best automation solutions wherever and whenever they are needed.

Benefits

• People: We value our employees and continuously work to develop, engage, empower, and energize our team.
• Work Perks: Flexible work schedules, employee events, free coffee beverages, employee referral program, and safety shoe programs.
• Competitive Total Rewards: Competitive starting salaries, overtime pay eligibility, paid vacation, company-paid short- and long-term disability and life insurance, comprehensive health benefits, 401K matching program, Employee Incentive Bonus program, and optional Employee Share Purchase Program.
• Growth & Development: Endless opportunities for professional growth, including tuition reimbursement programs and a commitment to promoting from within.