Manager, Release Operations
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to preserve all substantive info, remove boilerplate (EEO, accommodations, etc). Also remove duplicated lines, navigation, cookie, legal, etc. Also remove application instructions. We need to include sections: maybe About the role (job summary), Responsibilities (key duties), Requirements (work experience, education, competencies), Skills (knowledge & skills), Pay (salary range), Benefits (mention competitive compensation, comprehensive benefits), Schedule (must be able to work Tuesday to Saturday day shift). Also maybe Location? Not required heading; could be in a short p. But we can include location as part of About the role? Not required. We'll include location in a paragraph after About the role maybe.
We must not repeat job title as heading. No Job ID.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content:
Job Summary paragraph: "Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston."
Then "Job Summary The Release Operations Manager is responsible for the day-to-day leadership and oversight of the Release Operations team. This role ensures productivity targets are met while maintaining accurate and timely release and rating activities in accordance with Livingston and client standards. Key responsibilities include coaching and mentoring team members, resolving operational issues, driving process efficiency, and partnering closely with the Regional Manager on workforce planning, shift scheduling, and other operational initiatives to support business objectives. Must be able to work Tuesday to Saturday day shift The ideal candidate has a strong foundation in customs brokerage and import operations, combined with a positive, team-oriented attitude. Proven experience coaching and mentoring employees, fostering professional growth and development, while also driving continuous process improvements to enhance efficiency, accuracy, and overall team performance."
Then "Key Duties & Responsibilities" list: many bullet-like sentences. We'll convert to - .
Then "Knowledge & Skills" list: bullet-like.
Then "Work Experience – Minimum Required 5 years of related experience", "EDUCATION Preferred: Associates Degree or post-secondary education", "COMPETENCIES Business Acumen and Straight Talk Customer First Focus Leading and Developing Inclusion and Collaboration Agility Accountability". Those are competencies.
Then "At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $61,000 to $90,000 USD. Actual compensation will be determined based on these factors and may vary accordingly."
Then EEO etc we drop.
Location: "Job Type: Full Time Location: NY Amherst - US083, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice Missouri, HomeOffice New York, HomeOffice North Carolina, HomeOffice North Dakota, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas, HomeOffice Virginia". We'll put location in a paragraph.
Now decide sections:
- About the role: combine introductory paragraph + Job Summary? Could be one section.
- Responsibilities: Key Duties & Responsibilities.
- Requirements: Work Experience, Education, Competencies maybe.
- Skills: Knowledge & Skills.
- Benefits: mention competitive compensation, comprehensive benefits, incentive opportunities, professional development.
- Pay: salary range.
- Schedule: Must be able to work Tuesday to Saturday day shift.
We must not create sections with filler. All have content.
We must not repeat job title.
We must not include duplicated lines.
Let's craft HTML:
About the role
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
The Release Operations Manager is responsible for the day-to-day leadership and oversight of the Release Operations team. This role ensures productivity targets are met while maintaining accurate and timely release and rating activities in accordance with Livingston and client standards. Key responsibilities include coaching and mentoring team members, resolving operational issues, driving process efficiency, and partnering closely with the Regional Manager on workforce planning, shift scheduling, and other operational initiatives to support business objectives. Must be able to work Tuesday to Saturday day shift. The ideal candidate has a strong foundation in customs brokerage and import operations, combined with a positive, team-oriented attitude. Proven experience coaching and mentoring employees, fostering professional growth and development, while also driving continuous process improvements to enhance efficiency, accuracy, and overall team performance.
But schedule part we might move to Schedule section. However the sentence about schedule appears there; we could keep it in About the role but also have Schedule section. To avoid duplication, we could keep schedule mention only in Schedule section and remove from About the role. But we must preserve all substantive info; we can move it to Schedule section and not duplicate. So we should remove "Must be able to work Tuesday to Saturday day shift." from About the role paragraph and put it in Schedule section.
Thus About the role paragraph will not include schedule.
Now Responsibilities section: list of duties.
We need to extract each duty sentence from "Key Duties & Responsibilities". Let's list them:
- Manage Release Operations team members, such as the Release Customs Analysts on a day-to-day basis.
- Responsible for recruiting, coaching, guiding, training, planning, and developing all team members of the onshore Release Team.
- Assist in performance reviews and assists onshore Release Team members to identify development opportunities and establish career development plans.
- Conduct staff meetings as required with all members of the Release Team.
- Key point of contact for our vendor partners to coordinate workflow management strategy to their leads, assist with ongoing coaching, guidance, training, and development for their team members
- Consistently review the flow of work to identify production barriers and constrains. Elaborate strategy to remove the barriers and implement better process to work through constrains.
- Assist Workforce Management (WFM) by providing feedback to the Director, Release Operations and WFM team, on schedule adjustment requirements to better align with the demand flow.
- Continuously monitor the Release Operations team members (including our vendor partners’ members) against key performance indicators and regularly communicate progress.
- Ensure accurate and timely EDI release and rating of all shipments in all modes of transportation for the designated client base.
- May assist Release Operations, as necessary, to help the team meet its performance objectives.
- Maintain an excellent working relationship with Managers, Service Delivery, Vendor Partner Leads & Managers, Manager Support Services, and/or carriers. Provide technical expertise in Customs regulations.
- Plan employee scheduling/hours of work based on work volumes, vacations, and public holidays
- Accountable for Release Operations service levels.
- Review and analyze change in regulations/trade initiatives and identify impact to client base and Release Operations.
- Identify process improvement and efficiencies by encouraging and facilitating discussions within Release Operations for opportunities to enhance client service and improve day to day operations.
- Participate in the development, coordination, and implementation of required changes to Livingston’s processes and procedures to incorporate new regulations and/or continuous improvement initiatives.
- Monitor Border hold work queues to ensure they are corrected, and escalations are resolved as required.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
We'll put each as - .
Now Requirements section: include Work Experience, Education, Competencies.
We could have a
for each or combine.
We'll do:
Requirements
- Minimum 5 years of related experience.
- Preferred: Associates Degree or post-secondary education.
- Competencies: Business Acumen and Straight Talk, Customer First Focus, Leading and Developing, Inclusion and Collaboration, Agility, Accountability.
Now Skills section: Knowledge & Skills list.
Extract:
- Ability to lead a team of employees in a service delivery environment while providing coaching and guidance.
- Fully conversant with all applicable Customs laws, regulations, procedures, and industry practices
- Strong interpersonal and communication skills (both verbal and written).
- Strong customer service orientation.
- Strong organizational skills with the ability to meet tight deadlines.
- Advanced Microsoft Office skills.
- Analytical and problem-solving skills
- Ability to work in a fast-paced environment and to handle large volume of work.
- Strong team player.
We'll put as .
Now Benefits section: from paragraph about competitive compensation, comprehensive benefits, incentive opportunities, professional development.
We'll write:
Benefits
Livingston offers competitive compensation, comprehensive benefits, incentive opportunities, and professional development as part of its total rewards package.
Now Pay section: salary range.
Pay
The good‑faith salary range for this position is $61,000 to $90,000 USD. Actual compensation will be determined based on location, skills, experience, and market conditions.
Now Schedule section: Must be able to work Tuesday to Saturday day shift.
Schedule
Must be able to work Tuesday to Saturday day shift.
Now Location: we can add a short paragraph after About the role maybe as a separate but not a heading. We'll include location in a paragraph after About the role.
Thus final HTML:
About the role
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
The Release Operations Manager is responsible for the day-to-day leadership and oversight of the Release Operations team. This role ensures productivity targets are met while maintaining accurate and timely release and rating activities in accordance with Livingston and client standards. Key responsibilities include coaching and mentoring team members, resolving operational issues, driving process efficiency, and partnering closely with the Regional Manager on workforce planning, shift scheduling, and other operational initiatives to support business objectives. The ideal candidate has a strong foundation in customs brokerage and import operations, combined with a positive, team-oriented attitude. Proven experience coaching and mentoring employees, fostering professional growth and development, while also driving continuous process improvements to enhance efficiency, accuracy, and overall team performance.
Location: NY Amherst - US083, HomeOffice Michigan, HomeOffice Minnesota,
About the role
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
The Release Operations Manager is responsible for the day-to-day leadership and oversight of the Release Operations team. This role ensures productivity targets are met while maintaining accurate and timely release and rating activities in accordance with Livingston and client standards. Key responsibilities include coaching and mentoring team members, resolving operational issues, driving process efficiency, and partnering closely with the Regional Manager on workforce planning, shift scheduling, and other operational initiatives to support business objectives. Must be able to work Tuesday to Saturday day shift. The ideal candidate has a strong foundation in customs brokerage and import operations, combined with a positive, team-oriented attitude. Proven experience coaching and mentoring employees, fostering professional growth and development, while also driving continuous process improvements to enhance efficiency, accuracy, and overall team performance.
But schedule part we might move to Schedule section. However the sentence about schedule appears there; we could keep it in About the role but also have Schedule section. To avoid duplication, we could keep schedule mention only in Schedule section and remove from About the role. But we must preserve all substantive info; we can move it to Schedule section and not duplicate. So we should remove "Must be able to work Tuesday to Saturday day shift." from About the role paragraph and put it in Schedule section. Thus About the role paragraph will not include schedule. Now Responsibilities section: list of duties. We need to extract each duty sentence from "Key Duties & Responsibilities". Let's list them: - Manage Release Operations team members, such as the Release Customs Analysts on a day-to-day basis. - Responsible for recruiting, coaching, guiding, training, planning, and developing all team members of the onshore Release Team. - Assist in performance reviews and assists onshore Release Team members to identify development opportunities and establish career development plans. - Conduct staff meetings as required with all members of the Release Team. - Key point of contact for our vendor partners to coordinate workflow management strategy to their leads, assist with ongoing coaching, guidance, training, and development for their team members - Consistently review the flow of work to identify production barriers and constrains. Elaborate strategy to remove the barriers and implement better process to work through constrains. - Assist Workforce Management (WFM) by providing feedback to the Director, Release Operations and WFM team, on schedule adjustment requirements to better align with the demand flow. - Continuously monitor the Release Operations team members (including our vendor partners’ members) against key performance indicators and regularly communicate progress. - Ensure accurate and timely EDI release and rating of all shipments in all modes of transportation for the designated client base. - May assist Release Operations, as necessary, to help the team meet its performance objectives. - Maintain an excellent working relationship with Managers, Service Delivery, Vendor Partner Leads & Managers, Manager Support Services, and/or carriers. Provide technical expertise in Customs regulations. - Plan employee scheduling/hours of work based on work volumes, vacations, and public holidays - Accountable for Release Operations service levels. - Review and analyze change in regulations/trade initiatives and identify impact to client base and Release Operations. - Identify process improvement and efficiencies by encouraging and facilitating discussions within Release Operations for opportunities to enhance client service and improve day to day operations. - Participate in the development, coordination, and implementation of required changes to Livingston’s processes and procedures to incorporate new regulations and/or continuous improvement initiatives. - Monitor Border hold work queues to ensure they are corrected, and escalations are resolved as required. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. We'll put each as- for each or combine.
We'll do:
- Minimum 5 years of related experience.
- Preferred: Associates Degree or post-secondary education.
- Competencies: Business Acumen and Straight Talk, Customer First Focus, Leading and Developing, Inclusion and Collaboration, Agility, Accountability.
Requirements
- .
Now Benefits section: from paragraph about competitive compensation, comprehensive benefits, incentive opportunities, professional development.
We'll write:
Benefits
Livingston offers competitive compensation, comprehensive benefits, incentive opportunities, and professional development as part of its total rewards package.
Now Pay section: salary range.Pay
The good‑faith salary range for this position is $61,000 to $90,000 USD. Actual compensation will be determined based on location, skills, experience, and market conditions.
Now Schedule section: Must be able to work Tuesday to Saturday day shift.Schedule
Must be able to work Tuesday to Saturday day shift.
Now Location: we can add a short paragraph after About the role maybe as a separatebut not a heading. We'll include location in a paragraph after About the role. Thus final HTML:
About the role
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
The Release Operations Manager is responsible for the day-to-day leadership and oversight of the Release Operations team. This role ensures productivity targets are met while maintaining accurate and timely release and rating activities in accordance with Livingston and client standards. Key responsibilities include coaching and mentoring team members, resolving operational issues, driving process efficiency, and partnering closely with the Regional Manager on workforce planning, shift scheduling, and other operational initiatives to support business objectives. The ideal candidate has a strong foundation in customs brokerage and import operations, combined with a positive, team-oriented attitude. Proven experience coaching and mentoring employees, fostering professional growth and development, while also driving continuous process improvements to enhance efficiency, accuracy, and overall team performance.
Location: NY Amherst - US083, HomeOffice Michigan, HomeOffice Minnesota,