Manager, Regulatory Compliance

Laboratory Network Management

Serve as the primary point of contact for all accredited third-party laboratory testing partners, managing service levels, issue resolution, and day-to-day communications.

Manage laboratory assignments for new and existing vendors based on geography, product category, lab capacity, and performance.

Monitor lab responsiveness, data quality, and protocol adherence; escalate corrective actions when standards are not met.

Lead the annual protocol review and harmonization process across the lab network to maintain unified testing standards.

Oversee lab fee benchmarking to ensure equitable pricing across the vendor base.

Testing Program Execution

Manage the end-to-end product testing lifecycle from purchase order through lab assignment, test execution, and results approval.

Ensure testing protocols are current with all applicable regulations, including CPSIA, ASTM standards, CPSC rules, Proposition 65, and emerging state-level requirements.

Evaluate new product types for protocol applicability.

Maintain and improve the testing requirements documentation and exception lists used by the team.

State Regulatory Reporting & Chemical Compliance

Oversee all state-level chemical reporting obligations, coordinating internal data collection and third-party lab partner deliverables to ensure timely and accurate submissions.

Monitor the evolving state regulatory landscape and advise leadership on new or changing reporting obligations and their operational impact.

Maintain compliance tracking tools and documentation for audit readiness.

Vendor Compliance & Onboarding

Manage the vendor onboarding process for testing compliance, including lab assignments, distribution of requirements, and coordination of vendor education.

Field vendor escalation questions related to testing, lab assignments, and compliance expectations.

Serve as the required intermediary between merchant teams and the laboratory network.

Team Leadership & Development

Supervise, coach, and develop a team of Testing Coordinators, providing performance management, workload balancing, and professional development.

Manage team scheduling and output during peak business periods, including overtime authorization and quality review of teamwork product.

Build training programs and reference tools that reduce dependency on institutional knowledge held by any single individual.

Data Analysis & Continuous Improvement

Analyze testing program data to identify trends in lab performance, vendor compliance, error rates, and cycle times.

Develop and maintain dashboards and reports that provide leadership with visibility into program health and key performance indicators.

Partner with IT and cross-functional teams to evaluate and implement technology solutions that reduce manual processes and improve program reliability.

Support the development and tracking of metrics required by regulatory agreements and internal compliance goals.

Merchant Education & Internal Training

Develop and deliver compliance training for merchant teams and internal stakeholders through seminars, webinars, and e-learning platforms.

Maintain on-site presence during key business planning periods to provide real-time testing guidance.

Build and maintain reference materials that make compliance requirements accessible to non-technical partners.

Position Requirements

Office work environment, 40+ work hours per week.

On-site with occasional travel (

Minimum Requirements: Education: BA/BS in addition to relevant work experience. Experience: 5+ years of experience in consumer product testing, product safety, quality assurance, or regulatory compliance within retail, consumer goods, or a third-party testing laboratory. 2+ years of direct people management experience.

(In lieu of a BA/BS, 7+ years of experience in consumer product testing, product safety, quality assurance, or regulatory compliance within retail, consumer goods, or a third-party testing laboratory. 2+ years of direct people management experience.)

Job Related Skills: Working knowledge of CPSIA, CPSC regulations, ASTM standards (including F963), and California Proposition 65Experience managing third-party testing laboratory relationships in a multi-lab environmentAdvanced proficiency in Microsoft Excel with demonstrated ability to analyze compliance data and present findings to leadershipStrong collaboration, communication, and coordination skills across merchants, suppliers, legal, and laboratory service providersSolution-oriented with service mindset to understand situations, find solutions, and partner to enhance compliance protectionsStrong analytical skills, attention to detail, problem-solving, multi-tasking, and prioritization capabilitiesExperience with data visualization and analytics tools (Power BI, SQL, Tableau, or Python) preferredFamiliarity with state-level chemical reporting programs (Prop 65, CHCC, PFAS regulations) preferredBackground in vendor compliance within a direct-import or global sourcing environment preferredExperience with chemical tracking platforms and retail product lifecycle systems preferredCapacity to operate both strategically and tactically as needed

Start Rate

$110,000 to $129,500 based on experience plus 25% bonus and equity.

Company Benefits

• Health, Dental, & Vision
• A flexible spending account
• Life and disability insurance benefits
• A 401k plan
• PTO
• Paid holidays annually
• An employee stock purchase plan