Manager, Regional Operations - NH/Maine

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. With over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Spain, and Australia, 90% of Planet Fitness stores are owned and operated by independent franchisees. Our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

About the role

The Manager, Regional Operations will lead a region of at least 8 clubs, driving the culture and living the values of the Planet Fitness organization. This field-based role covers clubs in the NH and Maine region; the ideal candidate will currently reside in NH, Maine, or Northeast MA.

Responsibilities

• The People
  • Develop and execute a workforce plan that supports an exceptional member experience.
  • Work closely with Club Managers, HR, and leadership to ensure clubs are consistently staffed on all shifts.
  • Grow the team’s skills, knowledge, and abilities through targeted training programs and individualized development plans.
  • Execute a comprehensive talent management program that supports club growth through identification of key talent, succession planning, and structured development plans.
  • Promote a high-performance culture through consistent mentoring, coaching, performance evaluations, recognition, and rewards.
  • Engage team members on club visits and identify ways to motivate and inspire their best work.
  • Ensure leaders can manage conflict in a timely, respectful, and fair manner.
• The Business
  • Drive consistent results, club-to-club, using key performance indicators to optimize financial performance and profitability.
  • Identify key wins and opportunities and present game plans at monthly business review sessions.
  • Manage a P&L, using key levers to drive revenue and reduce expenses.
  • Execute the regional marketing plan, including local marketing efforts.
  • Lead the opening of new, renovated, and relocated corporate locations, including pre-sale, staffing, training, and facilities management.
  • Oversee capital expenses.
  • Drive operational excellence through consistent club surveys and coaching to ensure clubs meet Planet Fitness standards for safety, service, and cleanliness.
  • Demonstrate +1% customer service by resolving member services complaints in a timely manner.
  • Be proficient in all operations procedures and PF programs, including ABC, FRM, JobVite, DataTrak, PFU, and CPR.
• The Leader
  • Prioritize and plan work through a transparent quarterly calendar that includes in-club visits and executing weekly, monthly, and quarterly routines.
  • Build a cross-functional network of resources to best support the needs of the field.
  • Demonstrate awareness and adapt communication methods and styles to all levels within the organization and to club members.
  • Take the initiative and lead the organization through change initiatives.
  • Invest in self-development through a structured development plan.
  • Lead through the lens of the Planet Fitness core values: Integrity, Transparency, Passion, Respect, Excellence, While Having Fun.

Requirements

• Willing and able to travel approximately 100% of the time; some nights and weekends required.
• Bachelor’s Degree preferred.
• 3-5 years of multi-unit experience preferred with a customer-focused business.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and comfortable learning new systems quickly.
• Ability to prioritize multiple demands with strong time management skills.
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives.
• Excellent presentation and communication skills, with the ability to communicate effectively across all levels of the organization.
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally.
• Creative, progressive thought leadership with the ability to influence at all levels of the organization.
• Excellent leadership skills, including the ability to build teams, motivate, guide, and mentor.
• Dedicated learner with a natural curiosity for consistent growth.
• Comfortable, ease, and flexibility working in an extremely fast-paced, ever-changing, deadline-driven environment.
• Cooperative team player with an upbeat, positive, “can-do” attitude.

Benefits

• Comprehensive benefits package including core medical, dental, vision, life, and disability coverage, plus supplemental accident, hospital, and critical illness options.
• Generous time off program (including volunteer time).
• Childcare reimbursement.
• Paid parental leave.
• Pet care reimbursement.
• Tuition reimbursement.
• Free Black Card membership.
• Learning and development programs.
• Engagement activities.
• 401(k) Plan with safe harbor employer matching.
• Employee stock purchase plan.

Pay

The salary for NH-based, ME-based, and MA-based employees hired into this role will be aligned with the range below. This is a good faith estimate, and the amount of base salary will correspond with a candidate’s professional experience, qualifications, and internal equity.

Annual Base Salary Range: $81,000-$100,000