Manager Regional Operations

Job Summary

The Manager, Regional Operations (ROM) is a dynamic and strategic leader responsible for overseeing the operational, financial, and clinical performance of multiple urgent care centers within a defined geographic region. This role ensures the delivery of high-quality patient care, exceptional service, and strong financial results through effective leadership, center management, and full P&L ownership. The ROM drives operational excellence by aligning center performance with organizational goals, fostering a culture of accountability, and leading cross-functional teams to achieve sustainable growth and efficiency.

Qualifications

• Education Required: Bachelor’s degree (i.e. Healthcare Administration, Business, or related field)
• Licenses/Certifications Required: Valid state driver’s license; ability to travel regularly within the region.
• Work Experience Required: 3+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care. Proven track record of P&L ownership and driving financial performance. Experience leading large, cross-functional teams including clinical and administrative staff. Demonstrated success in performance management and employee development.

Preferred Qualifications

• Masters degree (i.e. Healthcare Administration, Business, or related field)
• 5+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care

Essential Duties and Responsibilities

• P&L Ownership & Financial Performance: Full accountability for the profit and loss of assigned centers, including budgeting, forecasting, and expense management. Achieve and exceed budget targets by optimizing staffing models, reducing operational expenses, and maximizing productivity. Monitor and manage overtime, payroll accuracy, and scheduling to ensure financial efficiency.
• Center Operations & Staffing: Oversee daily operations across multiple centers, ensuring compliance with healthcare regulations and internal policies. Develop and maintain appropriate staffing levels for Medical Assistants, Radiologic Technologists, and other operational roles. Ensure accurate and timely payroll processing and scheduling across the region.
• People Leadership & Performance Management: Lead and manage large teams of center staff (e.g. PCCs, MAs, RTs, and Team Leaders) across multiple centers, fostering a culture of accountability, engagement, and excellence. Conduct regular performance reviews, coaching conversations, and development planning in partnership with the People Team. Address performance issues constructively and consistently, ensuring alignment with organizational standards and values. Promote a positive work environment that supports retention, recognition, and career growth.
• Talent Acquisition & Development: Partner with Talent Acquisition and HR to build a robust talent pipeline and strategically hire high-quality candidates. Lead team management activities including onboarding, training, performance evaluations, and timecard approvals. Identify high-potential team members and support succession planning and leadership development.
• Community Engagement & Marketing: Establish and maintain a strong community presence for each center, identifying outreach opportunities and local partnerships. Collaborate with Marketing and Business Development to drive volume, increase visibility, and enhance brand reputation.
• Quality & Compliance: Ensure high-quality patient care and follow up on escalated customer service concerns. Maintain strict confidentiality of EMR, medical records, and team member data in accordance with compliance standards. Oversee site maintenance and vendor relationships to ensure operational readiness and resource availability.
• Strategic Planning & Collaboration: Lead and support market initiatives, sharing best practices and developing standardized processes. Manage market-wide projects, including implementation, tracking, and outcome assessment. Conduct regular KPI reviews with market leadership and clinical teams to drive performance improvements. Policy & Procedure Implementation: Develop and implement operational policies and procedures to ensure consistency and efficiency across centers. Prioritize work activities and establish guidelines that align with organizational goals and regulatory requirements.

Base Salary Range

$68,300/year to $93,940/year

GoHealth Core Values

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

GoHealth Leadership Principles

• Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver. Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow.
• Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up.