Manager - Regional Banking Personal and Business Banking

Responsibilities

• Sales Development & Management
• Creates and promotes strategies targeted to growth and profitability of the branches Small Business, Preferred Banking and Business Banking segments.
• Works cohesively with their Regional Field Sales Manager and Regional Risk & Service Manager to collaboratively develop colleague sales and service skill sets.
• Establishes goals, creates and implements sales plans, manages the sales process, and actively engages in developing sales training for all areas of the region.
• Ledges joint sales calls with colleagues to clients/prospects, monitors results to conform to sales and service objectives, and fosters an environment that supports a service-driven sales culture consistent with the Personal & Business Banking Group.
• Directly develops business opportunities by being active in internal and external communities.
• Colleague Leadership and Development
• Develops critical skills, knowledge, and core competencies including those related to effective client acquisition and relationship management, referrals, cross-sell, client service, and retention efforts.
• Conducts continuous skill assessment of all officers including gap analysis, and implements strategies to address key gaps identified.
• Makes joint sales calls with branch managers, RM’s and BBRM’s in support of developing their sales skills.
• Works with bank partners to ensure all bank clients receive a consistent level of service.
• Operational Integrity
• Implements strategies to maintain and monitor operational integrity through systems and controls that are consistent with CNB and client service objectives.
• Recruits, builds, and coaches all branch and Loan Production office colleagues.
• Makes ongoing calls on key clients and prospects including joint calls with their sales team colleagues to help further develop their skills, and assists in negotiations on more complex relationships or transactions.
• Coordinates sales management activities with Business Banking managers and Division Leadership colleagues including development of effective sales strategies, processes, tactics, and referral networks.
• Makes recommendations to further enhance results.
• Maintains ultimate responsibility for risk management and operational integrity by ensuring compliance with established policies, practices, and procedures.
• Works closely with other lines of business and support partners to promote the best interests of the bank.
• Participates in community charitable events to promote and support the bank, clients, community, and create new business development opportunities.

Qualifications

• Minimum 15 years of banking experience required.
• Minimum 7 years of experience managing a sales team or teams required.
• Minimum 3 years of experience in specific geographic market(s) is preferred.
• Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.
• Minimum 5 years of regional management experience preferred.
• Bachelor's degree preferred.
• Comprehensive knowledge of branch banking and operational functions, Bank services and products, and related policies and procedures.
• Knowledge of business development techniques, sales development and planning and previous sales experience.
• Thorough knowledge of commercial, small business and personal lending, with formal credit training preferred.
• Excellent Entrepreneurial instincts required.
• Quick adaptation skills required.
• Excellent managerial and organizational skills.
• Excellent verbal and written communication skills.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

About Us

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

City National Bank

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.