Manager, Records Management

About the role

This position is responsible for the strategic leadership, operational oversight, and continuous improvement of the firm’s Records Management function. The role provides end-to-end ownership of records management operations, including physical and electronic records, and is accountable for team performance, policy implementation, and process optimization across the firm.

Responsibilities

• Define and execute the firm’s Records Management strategy
• Lead development of policies, standards, and procedures
• Establish goals, metrics, and reporting
• Act as subject matter expert to leadership
• Own end-to-end Records services delivery
• Oversee full records lifecycle
• Ensure SLA adherence and performance tracking
• Address service gaps and risks
• Lead, develop, and manage staff
• Oversee hiring, coaching, performance management
• Manage workload and resource allocation
• Build a high-performing team culture
• Ensure policy and regulatory compliance
• Partner with Legal and Risk teams
• Identify and mitigate risks
• Drive automation and process improvements
• Evaluate and implement technology solutions
• Partner with IT on enhancements
• Promote transition to electronic records
• Act as liaison across departments
• Support onboarding and education
• Represent function in firm initiatives
• Drive adoption of best practices

Requirements

• Significant experience in records management or information governance
• Proven leadership and operational management experience
• Strong leadership and decision-making skills
• Deep understanding of records lifecycle and compliance
• Strong stakeholder management capabilities

Qualifications

• Ability to manage competing priorities

Skills

• Strategic planning
• Operational management
• Policy development
• Stakeholder engagement
• Process improvement
• Technology evaluation and implementation

Benefits

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

Pay

The annualized salary range for this position in Washington is $99,000 to $120,000. Actual pay will be adjusted based on the candidate’s education, training, experience and other job-related factors permitted by law.

Schedule

This position offers a hybrid work engagement with two days of remote work, and three days in-office.