Manager, Real Time Communications Technology

Apply Now Experience Experienced Professionals Location New York | Stamford Focus Business Management Business Point72 A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Define and lead the global real-time communications strategy and roadmap to support the firm’s trading, research, and collaboration needsBuild and scale enterprise-grade trader voice and trading-floor communications platforms that deliver low-latency, high-availability, and measurable business impactLead, recruit, and mentor a large, cross-functional team of engineers, operators, and product managers to deliver continuous improvement and operational excellenceDesign and execute end-to-end migrations to cloud telephony and contact center platforms, including planning, cutover, and post-deployment optimizationPartner with trading desks, business leaders, and security teams to translate business requirements into resilient, auditable communications services and service-level agreementsManage relationships with major vendors and service providers, negotiating contracts and driving vendor accountability for delivery and supportDrive operational readiness through incident response, capacity planning, monitoring, change control, and fault-tolerant architecture for real-time voice and collaboration servicesOversee architecture, security, and compliance for all real-time communications components, ensuring integration with enterprise networking and identity systemsSet performance metrics, manage budgets, and deliver measurable improvements in availability, latency, and user experience What’s Required Bachelor’s degree in computer science, engineering, telecommunications, or a related field, or equivalent technical experience10+ years of hands-on experience in enterprise telephony, real-time communications, or voice technology roles, including designing and deploying cloud telephony at enterprise scaleDemonstrated experience leading large, cross-functional technical teams responsible for both operations and engineeringDirect experience with trader voice systems and trading-floor communications operationsHands-on experience implementing and operating telephony and collaboration platforms, including BT, Cisco, Cloud9, Unigy, Zoom, and enterprise contact center solutionsProven experience managing carrier and vendor relationships, circuit lifecycles, and delivering large-scale voice projects with measurable outcomesStrong technical expertise in voice networking, including SIP and related protocols, session border controllers, and voice quality management for real-time servicesStrong program management, stakeholder engagement, and written and verbal communication skillsBased in New York or Stamford, Connecticut, with availability for after-hours support and major deploymentsCommitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefitsGenerous parental and family leave policiesMental and physical wellness programsVolunteer opportunitiesNon-profit matching gift programSupport for employee-led affinity groups representing women, minorities and the LGBT+ communityTuition assistanceA 401(k) savings program with an employer match and more About Point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/. The annual base salary range for this role is $250,000-$300,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Apply Now Job Application Checklist RésuméEducation background Apply Now Still Exploring? Browse Open Roles