Manager, RCM Client Success

Job Description

Manage and drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.
Act as an escalation point for complex client issues, ensuring prompt and effective resolution.
Collaborate with relevant stakeholders to address client concerns, including operational support, sales alignment, and executive leadership.
Develop scalable strategies to support a growing book of business which increases retention and client satisfaction.

Team Management

Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance, coaching, and support to ensure high-performance levels.
Set clear performance objectives, monitor progress, and conduct performance evaluations.
Collaborate with internal teams (such as implementation, optimization, operations, sales and technology) to identify opportunities for process improvement and revenue maximization.

Client Performance Analysis

Analyze client performance metrics, financial data, and industry trends to develop actionable recommendations.
Implement strategies to optimize client engagement strategies and enhance overall financial outcomes for clients.

Industry Knowledge

Stay updated on industry trends, regulations, and best practices related to revenue cycle management.
Continuously enhance your knowledge and skills through professional development activities, attending conferences, and networking with industry experts.

Requirements

• Bachelor's Degree preferred in the following areas of study: Healthcare Administration, Business.
• Medical Billing & Coding certification is preferred.
• At least 5 years of related experience and/or training or equivalent combination of education and experience;
• At least two years of supervisory experience.
• Proven experience in revenue cycle management, account management, or client success roles within the healthcare industry.
• Exceptional problem-solving skills and the ability to handle and resolve client issues effectively.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at various levels.
• Excellent client-facing and presentation skills.
• Demonstrate executive presence and strong interpersonal skills when engaging with high-value or escalated clients, using sound judgment, clear communication, and analytical insights to de-escalate tensions, realign expectations, and reinforce client confidence in the partnership.
• Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes.
• Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
• Ability to manage and integrate information located in multiple software systems.
• Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.

Benefits

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits,
• Flexible Spending Account,
• Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch,
• treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.