Manager, RCM Client Success
Ladders · United States · 2 mo ago
RemoteRemoteSales$100k–$120k/yrFull-time
Responsibilities
- Oversee and develop a team of client advisors and leads
- Enhance client KPI metrics through proactive opportunity identification
- Coach team members to improve client operations
- Collaborate with senior leadership on strategic initiatives
- Drive client retention and growth through exceptional service delivery
- Manage relationships to ensure client satisfaction and loyalty
Qualifications
- 5+ years in client success, account management, or a relevant field
- Strong leadership and team management experience
- Prominent ability to drive client retention and satisfaction
- Familiarity with revenue cycle management processes
- Excellent communication and relationship-building skills
- Strategic thinker with problem-solving abilities
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) matching contribution
- Generous Paid Time Off and Paid Parental Leave
- Paid Life and Disability benefits
- Flexible Spending Accounts and Employee Assistance Programs
- Professional development through tuition reimbursement and LinkedIn Learning access
- Dog-friendly headquarters and hybrid work options
- Weekly catered meals and wellness amenities