Manager, RCM Client Success

Responsibilities

• Oversee and develop a team of client advisors and leads
• Enhance client KPI metrics through proactive opportunity identification
• Coach team members to improve client operations
• Collaborate with senior leadership on strategic initiatives
• Drive client retention and growth through exceptional service delivery
• Manage relationships to ensure client satisfaction and loyalty

Qualifications

• 5+ years in client success, account management, or a relevant field
• Strong leadership and team management experience
• Prominent ability to drive client retention and satisfaction
• Familiarity with revenue cycle management processes
• Excellent communication and relationship-building skills
• Strategic thinker with problem-solving abilities

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) matching contribution
• Generous Paid Time Off and Paid Parental Leave
• Paid Life and Disability benefits
• Flexible Spending Accounts and Employee Assistance Programs
• Professional development through tuition reimbursement and LinkedIn Learning access
• Dog-friendly headquarters and hybrid work options
• Weekly catered meals and wellness amenities