Manager, Railings and Archmetals

What You’ll Do

You’ll lead a team of Sales Solutions Specialists, driving performance, quote-to-order conversion, and operational excellence. This role blends leadership, technical expertise, and sales execution to ensure a consistent, high-quality customer experience while achieving revenue goals.

Key Responsibilities

• Team Leadership & Performance

  • Lead, coach, and develop a team of Sales Solutions Specialists
  • Set clear goals, KPIs, and expectations; monitor and drive performance
  • Conduct regular call monitoring, observations, and feedback sessions
  • Manage daily workload distribution and ensure proper phone coverage

• Sales Execution & Conversion

  • Drive quote-to-order conversion through coaching and process discipline
  • Ensure alignment with sales goals and revenue targets
  • Maintain SLA compliance across all customer touchpoints (phone, email, voicemail)

• Operational Excellence

  • Ensure adherence to all processes, systems, and quoting standards
  • Oversee timely and accurate quote and order processing
  • Maintain SLA compliance across all customer touchpoints (phone, email, voicemail)

• Customer Experience & Escalations

  • Own and resolve escalations with urgency and accountability
  • Ensure consistent, high-quality customer interactions across the team

• Pipeline & Reporting

  • Monitor open quotes (e.g., IQ61 reporting) to ensure timely follow-up and conversion
  • Ensure CRM/system notes are current and actionable
  • Track and improve key metrics: SLA, quote volume, and conversion rates

• Technical & Product Expertise

  • Maintain strong knowledge of CRL products, systems, and configurators
  • Review bid documents, specifications, and drawings to ensure accurate, competitive quotes
  • Support team in delivering technically sound solutions to customers

• Cross-Functional Collaboration

  • Partner with Sales, Business Development, and other Team Leaders to meet shared goals
  • Align resources and priorities to maintain SLA performance

Position Pay Range

$78,000 - $97,000 USD

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.