Manager, Quality & Safety

About the role

DSV is a global provider of transport and logistics services. Founded in 1976, DSV now operates in over 80 countries, ensuring a steady supply of goods worldwide. The Safety and Quality Manager plays a critical role in maintaining high standards of safety, quality, and compliance.

Responsibilities

• Safety and Security
• Maintain positive IFR statistics and other safety metrics for assigned location/operations.
• Ensure compliance with DSV Safety Programs Policies and Procedures and related site and client specific Standard Operation Procedures.
• Develop and implement effective systems to comply with all applicable HSE laws and regulations.
• Communicate site HSE goals, action plans, and results to the organization.
• Review and develop HSE policies and procedures annually.
• Risk Assessment
• Devise, develop, and monitor effective Risk Assessment management strategies and implementation.
• Monitor Performance
• Propose, implement, and monitor measures necessary to comply with HSE Regulations.
• Design, implement, and monitor workplace safety audits.
• Address safety and environmental issues with regulatory agencies.
• Audit facility and personnel for safety and environmental deficiencies.
• Handle workers' compensation claims.
• Health and Safety
• Maintain accident statistics, analyze trends, and propose remedial actions.
• Investigate accidents and near-misses, prepare reports, and implement corrective actions.
• Maintain OSHA recordkeeping and reporting.
• Quality
• Maintain compliance with international, industry, and customer-specific quality standards.
• Analyze product/service issues to determine root causes.
• Manage and communicate change control processes.
• Coordinate internal and external auditing.
• Assist in establishing and evaluating quality management system metrics.
• Provide guidance and support for customer service and quality departments.
• Develop and conduct training on the quality system.
• Oversee document control and create controlled documents.
• Develop and implement administrative systems including record management, traceability, and trend reporting.
• Facility Maintenance
• Oversight of facility upkeep, security, and material handling equipment.
• Schedule regular maintenance to ensure compliance with regulations.
• Set goals for continuous improvement.
• Operation & Labor Management
• Supports mentoring, succession planning, and management development activities.
• Budgeting
• Identifies cost improvement initiatives and develops a system of controls to ensure service levels and operational performance goals are met within prescribed parameters.
• Customer Service
• Maintains Key Performance Indicators (KPIs).

Qualifications

• Education & Experience:
• High school diploma or GED required.
• 3 years’ experience in logistics/distribution/relevant environments.
• Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans.
• Knowledge of safety and health management systems and practices.
• Preferred: Prior MHE certification/knowledge of basic MHE operation.
• Able to work in unregulated temperatures within the warehouse during the warmer and colder months.
• Certificates, Licenses, Registrations or Professional Designations:
• Satisfactory completion of a forklift training program.

Skills, Knowledge and Abilities

• Computer Skills:
• Basic understanding of WMS (Warehouse Management Systems).
• Strong proficiency in basic MS Office applications.
• Language Skills:
• English (reading, writing, verbal).
• Mathematical Skills:
• Intermediate as needed for financials/budgeting.
• Other Skills:
• Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
• Good organizational and personnel skills.
• Good communication and leadership skills, both written and oral.
• Able to work flexible schedules, including nights and weekends.
• Participate in established cross-training metrics activities.

Physical Demands

• Occasionally: Handling/Fingering, Sitting.
• Frequently: Bending.
• Constantly: Walking and Standing.
• Ability to lift/carry and push/pull: 21-50 pounds.
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.